43
poor
NYC ACCESS HRA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
97 Reports
97 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
12 Reports
12 Reports
User Feedback
11%
iOS
12 Reports
12 Reports
89%
Android
97 Reports
97 Reports
NYC ACCESS HRA - Latest Quality Issues
Android
May 6, 2024
Your app doesn't work. You only allow the uploading of documents through the stupid app, but every single time I try to upload a document it crashes!!!! My only regret is I can't give you 0 stars
iOS
May 8, 2024
horrible
slow and keep force closing
Android
May 8, 2024
change the text field so it autofills correctly,and limit the options of required documents personnel are able to,for a city that never sleeps this app is trash hire better programmers preferably ones that know how to create apps on all UI's
Android
May 9, 2024
This App lags and never has up to date info.
Android
May 9, 2024
I can't upload PDF documents. I either have to take photos of it or they have to be in the photo gallery to upload. It doesn't make sense.
Android
May 9, 2024
It's horrible, does not connect you, does not recognize. Just horrible
Android
May 10, 2024
THis app sux it doesnt let u c correct ballance lies says u got $ there u dont u up load documents n doesnt go threw half the time things on hear need to b fixed to work better n faster.. i have a recert coming cant even dl papers to hear ghey ssy went threw and welfare claims they never got them..and there so fast to close ya case these days .. make this app better for us to get our documents to u faster n to see cerect ballance on our cards.
Android
May 10, 2024
No option for PDF and you can't change the upload folder from DCIM on the phone. Using the build in camera option is not great. However, reviewer "Isaac Jeon" on here made a suggestion and it's elegant. Save your scanned document on your phone, open it to view on the phone, use your phone screenshot (Power+volume down key) to take a screenshot, then upload the screenshot. Simple. Not great, not correct. But it works. Shout out to Isaac Jeon, you're the man now, dog!
Android
May 10, 2024
I should be able to edit my mistakes
NYC ACCESS HRA - Product Description
ACCESS HRA mobile - your benefits on-the-go! View Case Details and EBT Balances The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. View Appointments The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet. View Payments The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. Required Documents The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days. Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency. View Accepted Documents The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. Profile Information The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need. Additional Information You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices. ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
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