Quality degradation at NYC Pay or Dispute  
Users report higher volume of Quality Issues than usual
50
poor

NYC Pay or Dispute | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
57 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
29 Reports
User Feedback
34%
iOS
29 Reports
66%
Android
57 Reports
NYC Pay or Dispute - Latest Quality Issues
iOS
Apr 24, 2024
Won’t allow photos
Tried multiple times to upload photos to accompany my dispute and it would not allow it.
iOS
Apr 24, 2024
Amount to pay
When you get to the point on the app, there's a line after you enter the amount of the ticket that says I will pay. It's not clear what you're asking for there. It should stay something like enter the amount you're paying on this ticket.
iOS
Apr 27, 2024
Horrible app
Can't scan ticket- the app doesn't allow an area to be scanned that is large enough for the 10 digits. Also I uploaded a pic from my phone with newest camera. I received error message with no explanation - very frustrating and a waste of my time. Finally I took the phone through the app and it worked. Very user unfriendly - actually it's hostile
iOS
Apr 30, 2024
App stalls
When menus to input address information and after continue is press noting happens, app is not moving to the next menus.
iOS
May 2, 2024
Scam
They steal your money over 8 tickets they owe me I have statements proof done called it's best to go online or call 311 to pay the tickets threw the dot system scam
iOS
May 5, 2024
Buggy
Did not allow me to dispute a ticket even though the ticket itself says I can dispute.
iOS
May 7, 2024
Possibly convenient
I was excited to use the app as I figured this was a great way to communicate quickly. The only problem is it keeps shutting down on me, but finally got my information uploaded and submitted.
iOS
May 8, 2024
No way to fight
It's an easy way to pay but this is not a fair or reasonable way to fight the photo tickets. You are guaranteed guilty. Also there's no record of tickets you have already paid. So you can be billed 2x
iOS
May 10, 2024
Very slow app
App is very slow.
NYC Pay or Dispute - Product Description
“NYC Pay or Dispute” is New York City’s official mobile app to securely pay or dispute parking and camera violations. You will be able to do the following:
· Pay tickets by credit or debit card or through your bank account (eCheck). No Fee applies when paid using eCheck.
· Dispute a ticket immediately using your device’s camera to upload evidence.
· Search ticket(s) using violation or license plate numbers.
· Save tickets you have previously searched for.
· Save license plates and billing information on your device.
· View payment history by ticket or license plate numbers.
· View dispute history by ticket or license plate numbers.
· Receive receipts by email and/or text.
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