55
fair
OVO Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
42 Reports
42 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
23 Reports
23 Reports
User Feedback
35%
iOS
23 Reports
23 Reports
65%
Android
42 Reports
42 Reports
OVO Energy - Latest Quality Issues
Android
Apr 30, 2024
Managing direct debit wont load when go to change. Was ok till app upgrade.
iOS
May 3, 2024
Wrong information showing
Concerned that app is still showing an older account after six months of advising of the error. Have advised OVO again and was told ‘The app has been down for months now and its no longer updating. It is down because there is a new billing system that OVO is migrating to'.
Android
May 4, 2024
If you wish to be updated on OVOs latest offers/services this AP is for you however if you wish to obtain accurate energy use/data it is of no use. Doesn't update for days on end customer services inform me they are unable to help not worth installing AP.
Android
May 4, 2024
u updated it and now it don't work can't even make a payment so take it your giving us free electric of fix your carp app
Android
May 6, 2024
Does not work at all
Android
May 7, 2024
Still can't log in after weeks of trying it's ridiculous. The old app isn't going to be working soon, and the new app doesn't work either, so what's the back up plan for people who need to top up ?
iOS
May 9, 2024
OVO app review
I find the new app as clunky as the old one can't view my meter readings easily not that the smart meters send their readings regularly and accurately as advertised!! In the app some letters are missed off the ends of words and due to headings being large are taking up 2 lines instead of as a header this is progress??? I think not the app is not fit for purpose like some of OVO's automated systems dealing with refunds etc. Navigation is not easy the old app was better and easier to find information out on with regards to account details etc unless this app is not suitable for iPhones??? Must be me then Dave
Android
May 9, 2024
Near impossible to send meter readings
Android
May 10, 2024
Took app off Samsung tablet as found impossible to send meter reading. Installed on phone and managed to send gas reading not sure why previous reading was shown as 2009 when done every month. Just checked after sending gas reading yesterday still shows 2009 as last reading. Shame I can't give no stars.
OVO Energy - Product Description
OVO Energy is the independent UK gas and electricity supplier that’s won 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running. It’s on a mission to make energy simpler and fairer through ethical pricing, great service – and a commitment to helping local communities and the wider world. With the OVO Energy app, managing your energy is easy. You can... • Submit your meter readings, anytime. • See how much energy you’ve used • Work out how much you’re likely to spend. • Download your statements. • See your account details, including which tariff you are on. • Contact OVO if you have any questions. P.S. OVO wants to make this the best energy app ever. So if you have a great idea, a thought – or want to tell us about something you don’t like – email hello@ovoenergy.com.
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