Quality degradation at PalmPay  
Users report higher volume of Quality Issues than usual
68
fair

PalmPay | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
99%
Android
6067 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
54 Reports
User Feedback
1%
iOS
54 Reports
99%
Android
6067 Reports
PalmPay - Latest Quality Issues
Android
May 9, 2024
Not a bad App but developer should make login pin different to payment pin. This should be included in future update
Android
May 9, 2024
I sent money to someone, but he didn't received it, pls how can you help me
Android
May 9, 2024
But i can't login to my account
Android
May 9, 2024
Peace. May I know why signing up for a new account in PalmPay has been unavailable? I've been on this since 7th May, 2024.
Android
May 9, 2024
it's a nice app but please why is my money not reflecting on my app. I have made several transfers since today and have been debited but it's not reflecting in my balance... WHY?. Is palmpay having issues, how do I get my money because your customer service is not working.
Android
May 9, 2024
Transactions are fast
Android
May 9, 2024
worsted app them no want me to login aftee transfer moneys
Android
May 9, 2024
The app has been working well but I made a transaction on May 9 by 9:30pm. It has been saying "processing" till now. I don't understand what's happening.
Android
May 10, 2024
I like the app before but not anymore. I bought data since Monday but it didn't enter, so I contact their customer service immediately but they never refund my money since. I even report it again today they still didn't want to. They are now saying it's beyond their power. I just lose my trust for them.
PalmPay - Product Description
PalmPay: The Financial App that Fits Your Life.
- Trusted by millions of Nigerian users for seamless money transfers and payments.
- Enjoy free Transfers and Swift Transactions every day and every month.
- Save flexibly with super amazing daily interest at 16% p.a., plus you can withdraw for free any time!
- Get 20% discount on Every Airtime Tuesday and 10% discount on Every Data Friday.
- Pay the exact amount at over 100,000 local shops.
- Enter your phone number to sign up and get mind-blowing Rewards & Benefits.
- 24/7 Customer Support is always available for you.
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PalmPay is an intuitive financial app with account opening, money transfer, and bill payments in one. PalmPay is worthy of your trust based on its safety and reliability. And it is fully licensed and regulated as a Mobile Money Operator by the Central Bank of Nigeria, insured by the NDIC, and trusted by millions of users. 
 
With over 500 cooperation partners, PalmPay supports all scenarios you want to pay. Only your phone number is needed to complete the registration. You can get benefits in PalmPay APP, including amazing coupons for newbies, free transfer chances, cashback or discount on every transaction, etc. Get with the times, download, and join us now.
 
Here are some of the benefits that you can not miss: 
 
1. Transfer
- 90+ free transfers every month. 
- Instant transfer to over 500 financial institutions.
 
2. Airtime
- Support 5 telecommunication operators, including MTN, Airtel, GLO, 9Mobile and Smile.
- Get 20% Discount on Airtime every Tuesday.
- Use Schedule Top-up to help you recharge automatically to avoid downtime.
  
3. Data Bundle
- Get 10% Discount on Data Bundle Purchases every Friday.
- Exclusive Data Social Plan with MTN, get 1GB of Data at only N250.

4. Savings
- Flex your savings with super amazing daily interest at 16% p.a., accessible any time!
- Enjoy higher returns with fixed savings, lock your funds to earn up to 20% p.a.!

5. Pay Shop
- Pay with PalmPay at over 100,000 local shops.
- Pay the exact amount when you shop and get cashback everyday.
 
6. Easy to log in to get amazing rewards & benefits
- No hassles and only your phone number is needed to complete the registration.
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How PalmPay protects you?
We take the security of your funds and data seriously. PalmPay uses the highest level of encryption to protect your personal and transaction information.
 
1. Insuring Your Money
Your deposits are safe! Every Deposit made on PalmPay is insured by the Nigeria Deposit Insurance Corporation (NDIC).
 
2. Transaction Screening
We screen all transactions using international databases as our proprietary systems to prevent money laundering and fraud. 
 
3. Security Certifications
PalmPay is PCI DSS certified to secure our users’ transactions against data theft and fraud.
We have been formally recognized by NITDA as being compliant with the Nigeria Data Protection Regulation (NDPR) for meeting the highest information security standards. 
 
4. Fraud Protection
In addition to our automated systems, PalmPay’s compliance, transaction monitoring, issue resolution, and fraud prevention teams work full-time to intercept suspicious transactions, freeze suspected fraudsters’ accounts and follow up on reports.
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Contact us
We are always excited to hear from you. For any feedback, questions, or concerns, reach us via:
1. Helpline: 018886888
2. Email: support@palmpay.com
3. Website: https://palmpay.com/
To know more, find us on Facebook, Twitter, Instagram, and Telegram.
1. Twitter: @palmpay_ng 
2. Facebook: @PalmPay Nigeria
3. Instagram: @palmpayapp_ng
4. TikTok: @palmpayapp
5. YouTube: @PalmPay
6. LinkedIn: PalmPay
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