68
fair

Payactiv | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
93 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
24 Reports
User Feedback
21%
iOS
24 Reports
79%
Android
93 Reports
Payactiv - Latest Quality Issues
Android
May 4, 2024
Poor customer service, app doesn't update. Takes days to do so. Can't get a straight answer on when it will be done. Very quick to take out what is owed.
Android
May 5, 2024
Had issues with my hours worked. And all they did was send pre typed messages.. Quick to take your money but slow to give it. Just lost a 4 year customer
Android
May 7, 2024
I changed my review because the App was great at first. now it doesn't update like it's supposed to and whenever you chat with them about it they say they haven't received my hours, which isn't true. our hours are updated daily. Then they tell you it'll be 24 to 48 hrs to get your problem solved. meanwhile your screwed if you need your money.
iOS
May 7, 2024
Incorrect hours
My hours worked are not correct , the narrowing amount isn't correct the customer support is outsourced and they do not understand issues or try to help
iOS
May 7, 2024
Dont bother
More trouble than the service is worth. Be prepared to reset and change your password every time you try to log in the app or website. Customer support doesn't seem to know how to help, 3 representatives in a row hung up on me. After I took time off from work my account was deactivated and after several phone calls and dozens and forth with customer service saying my account will be reactivated in 24-48 hours, 2 months later they now say my account cannot be reactivated. Strongly recommended against this app. Inconsistent and do not rely on.
Android
May 8, 2024
I have to submit tickets Everytime I need money off my check. instead of it being available through the pay period so sometimes I can access it once and sometimes I can't at all. it doesn't let us add our own hours anymore even with proof that we've worked. it was so much more helpful when we could
Android
May 9, 2024
Some of the worst customer service I've ever experienced in my life. Things are finally better, but it's taken quite some time.
Android
May 9, 2024
I can't access my earnings every day without asking for help. when I work 3 days I can only access one of does days. needs bugs to be fixed
Android
May 9, 2024
when I access my money it's because I need it then, not the next day, and I shouldn't have to have your card to do so.
Payactiv - Product Description
Smart saving, spending, earning, and discounts—together.

Get paid as you earn with employer participation
Get the wages you’ve earned from hours you’ve already worked directly into your bank account or Payactiv card. Use it to pay bills, get a ride, and pick up cash at Walmart. No loans, no interest–just your money, in your hands.

Banking for real life for everyone
Create a Payactiv account and enjoy faster access to their pay along with the convenience of the Payactiv Visa® Card.1 With top-notch security and spend guidance at your fingertips to start saving immediately, it’s your earnings, spending, and savings with you in control.

Faster access to your money 
•	Up to 2 days early deposit of your paycheck2
•	Up to 4 days early deposit of government payments2
•	Immediate access to wages earned today3 

Easy, free, instant mobile payments 
•	Receive and send funds to other members
•	Send funds by phone number
•	Money is available immediately

SmartSpend and SmartSave to stay on track with your goals
•	Always know what’s safe to spend
•	Track your spending habits at a glance
•	Be alerted of low balance
•	Auto transfer from earned wages3

Grow savings with real-time insights on what’s possible
•	Automated insights on what’s possible to save
•	See your savings grow with each paycheck
•	Get financial advice for near- and long-term plans
•	1-1 phone service with trained financial coaches

Banking without the hidden fees
•	No minimum balance requirements
•	No overdrafts
•	No monthly or inactivity fees
•	Surcharge-free withdrawals at 37,000+ MoneyPass® ATMs
•	Free integrated bill pay
•	Cash withdrawal at tellers in participating banks

Convenience and security, you can count on
•	Use the card with Google Pay or Apple Wallet 
•	Touchless payments at stores
•	FDIC insured
•	Protected by Visa’s Zero Liability protection
•	Lock or replace lost or stolen cards
•	24/7/365 support in English and Spanish

Designed with purpose
•	Made from 98 percent upcycled plastic
•	Uses plastic waste that might otherwise end up in a landfill
•	Comes in 3 color choices


For more information visit www.payactiv.com
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1The Payactiv Visa® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card.  You should consult your Cardholder Agreement and the fee schedule at payactiv.com/card411. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free 24/7/365 at 1 (877) 747-5862.

2 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your Payactiv Visa Prepaid Card when we receive it, rather than on the effective date. This may result in your having access to the funds sooner. The date CBKC receives your direct deposit and the effective date are controlled by the originator.

3 Earned Wage Access requires employer participation.
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