24
poor

Patient Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
449 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
235 Reports
User Feedback
34%
iOS
235 Reports
66%
Android
449 Reports
Patient Access - Latest Quality Issues
Android
May 10, 2024
Really difficult to access 😕
Android
May 10, 2024
clunky interface and so hard to get in... preferred it when I could use my fingerprint! bamboozled with unwanted, useless information.
iOS
May 10, 2024
Login difficulties
I have now given up on this app with its frustrating login requirement using a third party Authentication App.
Android
May 10, 2024
too many protection password and now an athtication app aswepp
iOS
May 10, 2024
Awful
The bot pictures are pathetic! Motorbikes . One bike taking up 6 squares, if you click on one square within the bike it's wrong and you get another bot picture, click all 6 and the same thing happens… send you an authentication text, still won't let you in! How people who are not tech savvy get through this stupid system is beyond me! Online banking is easier! 🤬
Android
May 10, 2024
it is almost impossible to get on to this site now. the security is ridiculous. It works Ok after that.
iOS
May 10, 2024
Internet access
Easier when direct to surgery now harder to set up with nhs.
Android
May 10, 2024
Should be called Patient Denied Access. Since insisting on the use of an authenticator app it's now completely unusable for elderly and disabled people, especially if using a single tablet and lacking a separate smart phone. No responses to two requests for help from customer service regarding specific technical issues
Android
May 10, 2024
there are so many levels of security that patient access is now unusable. They want you to scan a QR code from your phone with the phone you are using? Has anyone ever got in that way? Someone needs to get a grip.
Patient Access - Product Description
Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles  
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 
 
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
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