32
poor

PenFed Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
122 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
32 Reports
User Feedback
21%
iOS
32 Reports
79%
Android
122 Reports
PenFed Mobile - Latest Quality Issues
Android
May 8, 2024
This app does not work at all!!! After log in it goes to terms and conditions and won't go any further. Very frustrating.
Android
May 8, 2024
Inaccurate historical payments made Omissions of information available
Android
May 8, 2024
The new update does not allow you to use the app.
Android
May 9, 2024
They have a pop up that comes up that does not clear and you cannot x out or acknowledge it on the Samsung phone. You can't use the app at all since this pop up was implemented in April. Come on!
iOS
May 9, 2024
Another issue rendering the app worthless
And another issue - getting a consistent “amounts do not match” message about 50% of the time I try to electronically deposit a check. So….. of no use half the time. I can't drive 15 miles every time I have to deposit a check. Again, many calls have been made on this issue. Despite being a member for 16 years, I am going to have to find another financial institution.
Android
May 9, 2024
App just been going down hill lately.
Android
May 10, 2024
Sucks. Always a problem loggin
Android
May 10, 2024
Mobile app won't load on my phone. Can't get past the initial page which shows Terms n Conditions.
Android
May 10, 2024
Downloaded but won't load. Deleted and installed several times but still won't load.
PenFed Mobile - Product Description
Wherever you go, take PenFed with you!

The PenFed Mobile banking app provides around-the-clock access to your PenFed accounts. You can review activity and balances, get transaction details, transfer balances, track loan application status, pay bills and much more! Deposit checks quickly and easily with your smartphone or tablet.

Need an ATM? The app will help you find one. Forgot to set a travel notification for your PenFed credit card? Do it right in the app -- from anywhere. Want to buy a home? Don't miss our exclusive real estate rewards and other current offers.

With lightning-fast, 24/7 access, PenFed Mobile puts the power of your credit union right where it belongs… on your favorite mobile device.

Opening this app constitutes acceptance and/reaffirmation of our privacy policy, non-compete, and non-disclosure agreement.
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