Quality degradation at PENNYMAC MOBILE  
Users report higher volume of Quality Issues than usual
55
fair

PENNYMAC MOBILE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
18 Reports
User Feedback
21%
iOS
18 Reports
79%
Android
69 Reports
PENNYMAC MOBILE - Latest Quality Issues
iOS
May 8, 2024
Doesn’t work after update yesterday
Will not login after latest update
Android
May 8, 2024
App has been buggy with the update. It doesn't allow me to send messages and no longer allows access to the app with the most recent update.
iOS
May 8, 2024
Debit Card unavailable
Unable to use my debit card
Android
May 9, 2024
I hate it. Can't get in my account
Android
May 9, 2024
Issues with app not working for several days. When trying to open the app, it fails to open and I keep getting the spinning circle. I've cleared the cache and restarted my phone, but that did not resolve the issue.
Android
May 9, 2024
Sign in with fingerprint never works. Edit: clearing the cache doesn't help.
Android
May 9, 2024
New update (5/7) - Nothing works. Edit: Login issues have cleared up. Looks like an improvement over the old version.
Android
May 9, 2024
New update! As usual, I set my new password, get on my account, sign out, try signing back in, and shockingly, my password doesn't work. I'm not sure if I'm the lonely unlucky one, but ever f#@%$#! Time they update their app, it's FUBAR!
Android
May 10, 2024
Every month is an upgrade, it's getting irritating!
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage.

***What’s New?***

Now You Can:

- Make a One-Time Payment
- Make Principal Reduction and Escrow Shortage Payments
- Set up Pennymac AutoPay Monthly

***Our App Allows You To***

- Login securely with fingerprint authentication
- Review loan activity at a glance
- Download and view statements and documents
- Receive notifications for payment reminders
- View/pay multiple mortgages

***Benefits of Pennymac Mobile***

- 24/7 access to your loan account(s)
- Ability to make a variety of payments anytime, anywhere
- Go green with paperless statements


*App available in Spanish./App disponible en Español.
 

Pennymac Publication Rules

We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time.
 


Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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