39
poor
Petco: The Pet Parents Partner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
98 Reports
98 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
63 Reports
63 Reports
User Feedback
39%
iOS
63 Reports
63 Reports
61%
Android
98 Reports
98 Reports
Petco: The Pet Parents Partner - Latest Quality Issues
iOS
May 7, 2024
Can’t scroll
Can't scroll through search results. Can only scroll through a few results then it gets stuck.
iOS
May 7, 2024
Buggy
This app is seriously buggy. Shopping cart mysteriously clears despite there being badge notifications, address can't be applied to cart in checkout, the list goes on and on. Please fix.
Android
May 8, 2024
I have always checked to see if my dog food is in stock which they say it is but even if a item isn't in stock they charge your card then you have to wait 3-5 days for them to refund. They should at least give an option to completely cancel the order and not have to frantically find a way to get more money to buy some dog food while they take there sweet time refunding it.
iOS
May 8, 2024
Login is horrible
I'm not able to login. It says that it's the wrong password combination. I change the password and still does not let me login.
iOS
May 9, 2024
SLOW app/Crashes often
I always want to take advantage of the offers for placing order line/pick up by saving 10% but the site crashes almost every time I am on it, and I have been doing Repeat Delivery, but it has been taking a long time to receive orders. I am canceling.
Android
May 9, 2024
Works well and decent UI design for finding relevant stuff. Only complaint is that the app is slow to load between pages.
Android
May 9, 2024
A little buggy at times but otherwise works great
Android
May 9, 2024
Always crashes
Android
May 10, 2024
Freezes up constantly. Always slow.
Petco: The Pet Parents Partner - Product Description
The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAY You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETS Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDED Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well. PERSONALIZED SHOP Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. VITAL CARE Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.
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