13
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
227 Reports
227 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
86 Reports
86 Reports
User Feedback
27%
iOS
86 Reports
86 Reports
73%
Android
227 Reports
227 Reports
Pets at Home - Latest Quality Issues
Android
May 9, 2024
I need to cancel my next regular monthly order as I've enough tins here already but cannot fine the page to enable me to delay the next shipment! Help please.
Android
May 9, 2024
Terrible, you have taken off the "Manage my Prescription" option so I cannot amend my orders. I will now have to cancel my whole account.
Android
May 9, 2024
Not even worth the 1 star I gave, completely rubbish, vouchers are rarely relevant and there's always a catch a reason why it doesn't apply to whatever you buy. nor do the staff know!
iOS
May 9, 2024
Cancel Subscription
Tried to cancel subscription but there is no ‘manage my subscriptions' button at the moment. Frustrating and time consuming for something that should be easy. Not happy!
Android
May 10, 2024
can't find anything anymore and it has wiped off my repeat order 😒
Android
May 10, 2024
Useless app... Won't let me sign up, keeps saying "something went wrong, please try again" Staff in the shop are no help either... I'll shop elsewhere from now on.
iOS
May 10, 2024
Rubbish now
Since the app changed I cannot get into it- I go in circles between signing in and terms and conditions!
Android
May 10, 2024
never saves your cart for more than 1 day. and lags from time to time
iOS
May 10, 2024
Utter tripe
Never works not once has it allowed me to scan my card on here. Much preferred the card easier to use - had the same card for 14 years worked every time.
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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