Quality degradation at Pharmacy2U NHS Prescriptions  
Users report higher volume of Quality Issues than usual
56
fair

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-25 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
131 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
30 Reports
User Feedback
19%
iOS
30 Reports
81%
Android
131 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
Android
May 8, 2024
worst imaginable customer service. uncontactable. AVOID
iOS
May 9, 2024
Difficult to read the small print
When placing an order it is very difficult to read the instructions that come up. They're in a pale ink and very small. I don't usually have a problem reading small print but this is beyond me.
iOS
May 9, 2024
More info needed
When I had the Lloyd's app it would inform me what tablets I needed to order. I know this is lazy but this was so easy to use. Now I have to look up what I need and check it's ready to order on my doctors app.
Android
May 9, 2024
The most clunky and frustrating transfer moving from Lloyds. Pretty sure the support team doesn't exist, constantly getting told 'we are now closed' despite it being within the so called opening hours. Id rather use a carrier pigeon than carry on using this app.
Android
May 9, 2024
Clunky and virtually unusable. Very poor.
Android
May 10, 2024
The app constantly duplicates medication orders after making a repeat order. Plus, [phone]U takes over a week to 2 weeks to deliver and it's very inconsistent. Not good if you torget to order for a few days. I am thinking of changing back to my local pharmacy again. Have raised the issue twice about the app issue by phone, but it never has been resolved in over a year.
Android
May 10, 2024
Theoretically good. I certainly get meds quickly. But unimpressed with app/website: 1) "Reminders" do not happen on right day! Seems "Edit" button keeps old reminders but ADDS new ones! Only "next" one shows, hiding multiple old ones. 2) Using "external links" in app stops app connecting with internet. 3) Can't customise greeting. "Hello [awful legal name]" is emblazoned across the screen. 4) Contacting [phone]U is impossible. Chat is NOT available 24/7. No webform to use, eg. to send app errors.
Android
May 10, 2024
Great all-round service. Thank you, Pharmacy2U. BUT 2* because the app is still not interactive enough. The reminders don't indicate WHICH medication should be re-ordered. No app-only contact, ie from & to the pharmacy, push notifications. Cannot give delivery feedback ("thanks", "received", comments).
Android
May 10, 2024
Freezes at login screen, got it to open once to order but can't get back in to pay for it. Absolute rubbish, the lloyds app wasn't great but at least it worked.
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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