Quality degradation at Philips Sonicare  
Users report higher volume of Quality Issues than usual
50
poor

Philips Sonicare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
53%
Android
31 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
28 Reports
User Feedback
47%
iOS
28 Reports
53%
Android
31 Reports
Philips Sonicare - Latest Quality Issues
iOS
Apr 26, 2024
HealthKit integration is broken
I enabled it but no data is sent to HealthKit. In Settings the page for Sonicare is empty no options shown.
iOS
Apr 26, 2024
Malfunctioning
App was working fine but I switched the brush head and now it won't connect to Bluetooth at all.
Android
May 2, 2024
Unfortunately, I find the app completely useless, a running timer and I see how many times I have brushed my teeth. Well, great, but for what? In addition, the connection to the mobile phone is very unstable. All in all, good toothbrush - the app ? No one needs it.
Android
May 2, 2024
Inconsistent brush location or simply disconnects from the brush all too frequently.
iOS
May 2, 2024
Immature Scrap
You are constantly logged out, cleaning processes are not saved, the synchronization with Apple Health keeps failing. After an update, the app is often completely reset. For a toothbrush that costs several hundred euros, an absolute embarrassing disaster!!
iOS
May 3, 2024
App motivates and room for improvement
The app helps to clean clean and not forget any spots. With Live Feedback, the app only detects where you're cleaning if you start in the set initial quadrant and follow the order that the app specifies. Otherwise, the app is "lost". Unfortunately, the app doesn't know chewing surfaces at all, only indoor and outdoor surfaces. In addition, there are fixed timers for each brushing process and no matter if you are already done, the toothbrush goes out. If you restart, this will be displayed as a new cleaning process, which may not have good coverage because you only wanted to clean the areas that were not yet well cleaned or finished (according to the app). I also don't have the cleaning time to look, I've cleaned long enough. Please customize! In addition, a point system for covering, scrubbing and pressure per cleaning process would be more motivating than how long I stay in one place. It would also be great if you could also indicate for each brushing process whether dental floss, mouthwash and tongue care were done. And such a gamification approach as the competitor also has charm. Looking forward to future updates! Update: I don't have an X or a Facebook account, that doesn't help me.
Android
May 3, 2024
If I pick up the toothbrush first then open the app it cannot find the toothbrush. How stupid.
iOS
May 6, 2024
Great toothbrush, bad app
Since this app is also advertised for the price, it is simply too bad. It is never shown exactly where well I've cleaned. In general, only the outside area is detected. The inside very rarely and the upper part of the teeth never. A lot has to change here. Otherwise, the design and a few menu items are quite well thought out. But since the core of the app doesn't work, I can unfortunately only give 2 stars. Please work on it here urgently. EDIT: Even after a reinstallation, the localization of the toothbrush is very poor. I don't have access to Twitter and Facebook.
Android
May 10, 2024
Great app, but I can't find the page where I see my teeth while I use my toothbrush
Philips Sonicare - Product Description
Do you remember when you learned to brush? Neither do we! It turns out, most people don’t brush properly.

Have you ever wondered how well you are actually brushing your teeth? When you connect your Philips Sonicare toothbrush to the app, you’ll receive personalized insights and guidance as well as tips to improve your brushing habits. That helps you achieve a healthy mouth and a confident smile.

Please note you must have a connected toothbrush to use the app. By connecting to the app, you’ll also receive the latest updates to your brushing experience.

With our most advanced toothbrush – Sonicare 9900 Prestige -- the app works in harmony with your brush to access the full range of benefits, including:

- Real-time guided brushing to brush your best.
- SenseIQ to sense and automatically adapt your brushing style.
- Auto-sync to update without your phone nearby.

Your Sonicare app experience will vary depending on which toothbrush you own and where you live:

PREMIUM
- 9900 Prestige – SenseIQ, mouth map, personalized guidance and tips.

ADVANCED
- DiamondClean Smart and FlexCare Platinum Connected – mouth map with position guidance and missed area notifications.

ESSENTIAL
- DiamondClean 9000 and ExpertClean - SmarTimer and brushing guides.

In the Sonicare app:

Real-time brushing guidance
The Sonicare app monitors your habits, like if you’re reaching all areas of your mouth, how long you brush or how much pressure you’re using, and coaches you with tailored advice. This coaching helps to ensure consistent, complete coverage, every time you brush.

Dashboard
The Dashboard connects to your Sonicare toothbrush to collect your brushing habits. Each day and week, you will receive an accurate, easy-to-read report, giving you the brushing insights you need to improve and maintain your oral health.

Automatic brush head reordering service
Always have a fresh brush head when you need one. As the Sonicare app monitors your brush head’s usage, the reordering service reminds you when you need a replacement, and can automatically place an order so it arrives just in time. The brush head smart reordering service is available in the United States, United Kingdom, Germany, France, Spain, Italy and Japan.

Connect with Apple Health
We heard you! You can now link the Sonicare app to the Apple Health app. When you do, you can track your brushing habits along with the rest of your health data, so you can set goals and be in control of your personal health.
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