Quality degradation at Plum: Smart Saving & Investing  
Users report higher volume of Quality Issues than usual
15
poor

Plum: Smart Saving & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
78 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
35 Reports
User Feedback
31%
iOS
35 Reports
69%
Android
78 Reports
Plum: Smart Saving & Investing - Latest Quality Issues
iOS
May 6, 2024
It is not possible to close my account
I can't even close my account anymore because it gets ABSURD server error
Android
May 6, 2024
I love plum, im 18 years old just starting off in life and im putting away as much as i can into Plum investments, however the price of Premium is FAR FAR too steep for what you get, i mean, i believe i'd be far better off using a different investments / saving platform and investing that £10 a month that premium costs into something else. Also i feel like some premium features E.G the naughty rule, should just be accessible to everyone? Surely it should be if you ARE trying to help people save.
iOS
May 6, 2024
very good, but… untrustworthy
takes days for cash figures to actually clear in the app, investments are not real time like other apps. if you use the fund isa option youll find the figures wont be updated for 5-6 days, and youll miss out if you want to buy or sell, it all feels like theres a scam in the background.. i find this dishonest and the delays frustrating. ruins the experience. some transactions show in the activity feed and others simply dont so its very hard to keep track of what money is where and due to time delays on all transactions you can be waiting 4-5days to see any updates. im bearing with it currently but i wouldn't recommend this app simply because it feels incredibly sketchy.. UPDATE- been using the app for 3 months and cant wait to get my money out of there asap. defo not to be trusted.
Android
May 7, 2024
A bit rubbish
Android
May 7, 2024
The app no longer recognizes.my registration email... How to do it?
iOS
May 8, 2024
Disaster
Im a premium level customer and so pay extra to get a better/faster level of customer service. I've been trying for over a week now to find out why I can't execute a sell of a buy of any of my stocks. This has caused me so much stress and annoyance as well as missing key rod it opportunities. I'm furious but … still no solution and I still have no access to my money. When I get this sorted I'm taking all my portfolio elsewhere fast.
iOS
May 8, 2024
Terrible
No real support if anything goes wrong. Lots of bot menus, none of which lead to a satisfactory conversation. App functions OK as Long as you don't feel the need to speak with anyone… no one is ever there and there's little option to leave a message. Very frustrating, almost useless. Just don't make a mistake!
Android
May 8, 2024
For the moment it is impossible to configure the application because an error message is displayed each time it tries
Android
May 10, 2024
Overly complicated for banking app. Poor banking experience, not helped by a complicated app, that makes you feel as if yiu have no control over your finances.
Plum: Smart Saving & Investing - Product Description
With automated deposits, accessible investing and smart budgeting, Plum gives your money momentum. We give your personal finances a push to help you reach your goals, whatever they may be.
 
GIVE YOUR BANK A BRAIN
• Link your bank accounts and credit cards to get an overview of all your finances
• Plum can automate your deposits to help you put more money aside over time
• You choose the Rules that control how much money you’d like to set aside
• Options include our AI algorithm and Round Ups
• Gamify deposits with our 52 Week Challenge or Rainy Day Rule
• Withdraw anytime, as often as you’d like (except pension)
 
AUTOMATE DEPOSITS
• Use our Splitter to divide your deposits between savings and investment funds
• Recurring buy orders let you set up regular, automated investments in company stocks
• Earn up to 4.21% AER on your savings with a FSCS-protected, Interest Pocket*
• Automated investment options include stocks, funds and pensions
• Start investing with just £1
 
* Easy Access Interest Pockets are provided by Investec Bank Plc.
 
UNLIMITED COMMISSION-FREE† STOCK INVESTING
• Create your profile in minutes to start buying and selling US company stocks
• Invest in up to 3,000 companies like Amazon or Tesla
• Set up recurring buy orders and price alerts to put your investing strategy into action
 
† A 0.45% currency conversion ‘FX’ markup and nominal regulatory fees still apply. The total fees charged to buy and then sell (2 trades) 1 share worth $100 would be around $0.90.
 
DIVERSIFY YOUR INVESTMENTS WITH FUNDS
• Choose from up to 22 different funds themed around risk level or sector
• Personalise your portfolio with funds like ‘Slow & Steady’, ‘Tech Giants’ or options with an ethical focus
• Premium funds allow greater diversification through the inclusion of Gold, Biotech and Real Estate assets
• Funds are professionally managed and each one contains lots of different company shares
• NEW: Access our Money Market Fund and earn a gross variable return of 5.31% (rate correct as of 11/07/23).
• Available with Plum Pro plan or above (from £2.99/month)
• Intuitive and transparent fees‡

‡ Here are the fees when you invest in funds with Plum:
 
• £2.99 minimum monthly subscription
• 0.90% annual Assets Under Management (AUM) and average fund management fee§
• No withdrawal fees or limits
 
§ This includes an (AUM) fee of 0.45% charged by Plum, as well as a 0.06–1.06% fund management fee, depending on the specific investment fund(s) you choose.
 
GET READY FOR RETIREMENT
• Consolidate your existing pensions into a single Self Invested Personal Pension (SIPP)
• Choose from risk managed or diversified global funds
• There are no subscription charges for a Plum SIPP
• 0.89% annual Assets Under Management (AUM) and average fund management fee‖
• Get tax relief on your contributions
 
‖ This includes a 0.45% Product Providers fee, as well as a 0.08%–1.06% fund management fee, depending on the specific investment fund(s) you choose.
 
COMPARE BILLS, SWITCH SUPPLIERS AND BUDGET BETTER
• We’ll let you know if there’s a better deal on household bills and can switch you in seconds
• Use Money Maximiser to get a real-time view of your budget
• A Plum Card is the easiest way to use the money you’ve saved and can stop you overspending
 
SECURITY & PRIVACY
• We support biometric security (face/fingerprint ID)
• Any sensitive data we hold is stored using symmetric cryptography (AES)
• We never share your data with third parties without consent
 
HERE WHEN YOU NEED US
• Customer support available 7 days a week
 
Plum is a trading name of Plum Fintech Ltd. Plum Fintech Ltd. is a registered AISP with the FCA (FRN: 836158). Plum Money is the trading name of Saveable. Saveable Ltd. is authorised and regulated by the FCA (FRN: 739214) as an investment firm and credit brokerage firm.
 
For investments and pensions, all fund management and provider fees are shown annually, billed monthly and immediately reflected in your portfolio.
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