Quality degradation at PlushCare: Online Doctor  
Users report higher volume of Quality Issues than usual
81
good

PlushCare: Online Doctor | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
27 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
31 Reports
User Feedback
53%
iOS
31 Reports
47%
Android
27 Reports
PlushCare: Online Doctor - Latest Quality Issues
Android
Apr 19, 2024
Does not function well. Video call never works. Dr is nice but support staff is too busy to be helpful. Hold times excessive. Billing and payments not supported in app.
iOS
Apr 19, 2024
customer service is terrible
great docs but awful customer service
iOS
Apr 20, 2024
Hard to add locations
The doctor was great but the app was frustrating. I couldn't add a pharmacy.
iOS
Apr 21, 2024
Platform has issues accepting insurance
The platform will glitch and won't allow you to bill your insurance despite the provider being in network. I tried to contact support multiple times and they stopped answering. Its disappointing to pay for a membership and the support team just stops answering you.
iOS
Apr 24, 2024
Hard to add locations
The doctor was amazing!!! The app was frustrating. I couldn't add a pharmacy.
Android
Apr 24, 2024
They have a really bad patient to employee ratio. When my insurance needed additional information for a medication they took so long that my insurance just denied it. I tried calling them, you will be waiting on the phone for 1+ hours, and then they will just send an email to someone to "look over" but this never sped up anything or resolved any issues that I was having. They don't have enough employees to deal with the amount of patients they have. I do NOT recommend!
iOS
Apr 26, 2024
Should rename PUSHcare
I'm happy with my doctor, but the company is constantly pushing for me to set up more doctor appointments, hence the lower rating. Getting real, relevant responses through the care team messaging system is a challenge. Hope they make improvements, they have lots of competition.
iOS
May 5, 2024
Billing Issues Every time I used it
So to put it simply I was charged 3 times for one appointment and when I called they refused to help me and told me to call my bank. They charge you before you have an appointment and if the doctor doesn't show or there is a technical issue they have to refund you that money, which they told me they could not do because they didn't see that I was charged for despite me sending them a screen shot of my bank account. I recommend using Zocdoc instead.
iOS
May 9, 2024
False advertising
Do NOT get subscribers by indicating you can help with fertility or women's health. I entered my search, the provider popped up and he said my request was out of his scope of service.
PlushCare: Online Doctor - Product Description
SEE A TRUSTED, WORLD CLASS ONLINE DOCTOR 

Get diagnosed and prescribed medications online. Major insurances accepted. Cost effective & convenient. Nationwide.
 
With over 300,000 users and counting PlushCare is a leading virtual primary care provider. Our physicians come from the top 50 U.S. medical schools and are licensed and U.S. board-certified. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care and online treatments, including online prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress free environment with positive patient outcomes.
 
97% of conditions are treated on the first visit. If the online doctor is unable to treat you, the appointment is free.
 
Our patients have consistently rated our medical care at close to 5 out of 5 stars across the most popular review platforms.

HERE’S WHAT PLUSHCARE PATIENTS ARE SAYING
 
"I'm a busy guy with work often finding myself out of area. I've used PlushCare a couple of times and couldn't be happier. Doctors are always nice and professional and appointments are easy to get."

"Outstanding service. Both my husband and I used the service. It's so much easier than going and sitting in an emergency room or clinic with other people and their germs. A great way to be checked out!"

HOW DOES A VISIT WITH A PLUSHCARE DOCTOR WORK?
To book an appointment simply select a time and preferred doctor from our booking page. Then enter your insurance information (if applicable), create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam.
 
During your online consultation the online doctor will ask about your medical history as well as any current medications and supplements you may be taking. They will want to hear about your symptoms and together you will create a treatment plan.
 
WHAT DOES PLUSHCARE COMMONLY TREAT?
PlushCare offers virtual primary care for ongoing conditions, and virtual urgent care for non-emergency conditions. Our physicians have treated over 3,500 medical conditions online.

PRIMARY CARE FOR:
Acne
Anxiety
Asthma
Back pain
Depression
Diabetes
Erectile dysfunction
Hair loss
High blood pressure
High cholesterol
Thyroid conditions
Insomnia
And many more...
 

URGENT CARE FOR
Allergies
Bronchitis
Colds
Dental infections
Diarrhea
Ear pain
Flu
Headache/migraines
Nausea
PEP
Pink eye
Pneumonia
Rash
Sinus infection
Strep throat
Tonsillitis
UTIs
Vaginitis
Yeast infections
And many more...
 

COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE
Antibiotics (Amoxicillin, Penicillin, Augmentin)
Antiviral medications (Acyclovir, Valtrex)
Antidepressants (Prozac, Sertraline, Trazodone, Zoloft)
Antipsychotics  (Olanzapine)
Birth Control (Apri, Yaz)
PrEP (Truvada, Descovy)
Diuretics (Bumex, Demadex)
Pain Killers (Naproxen, Voltaren)
High blood pressure medication (Amlodipine, Propranolol, Valsartan)
Diabetes medication (Metformin, Diabeta)
And many more...
 

WHAT IS PLUSHCARE’S PRESCRIPTION POLICY?
Our online doctor's can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment
 
CAN I USE MY INSURANCE AND HOW MUCH WILL MY VISIT COST?
PlushCare accepts insurance from major insurance providers. Insured patients will pay their typical office visit copay. The average insured patient pays less than $25. 
 
We also accept patients without insurance. This is much more affordable than an in-person urgent care or primary care uninsured appointment.

CAN MY CHILDREN SEE A PLUSHCARE DOCTOR?
Yes. PlushCare has friendly & experienced pediatricians on staff.

For more information, you can visit our FAQ page at support.plushcare.com
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