56
fair

Public Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
92 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
50 Reports
User Feedback
35%
iOS
50 Reports
65%
Android
92 Reports
Public Storage - Latest Quality Issues
Android
May 7, 2024
I get the following error on my Samsung device and the error does not improve "Our servers are just too busy for our own good, please check back in a few minutes"
iOS
May 7, 2024
Rats
I moved storage unit early last fall by the winter time. I noticed that we had rats with even saw two huge rats in our unit. I complained to the management and the company and they said that they would work on it. I hadn't been over in the unit in about two months and today went back, is covered in rat poop. I have items knocked off the shelves containers chewed open thousands of dollars so flowers chewed up ruined. It's gonna take forever to clean this mess up beware.
Android
May 7, 2024
They are unable to quote me a normal price on unit. They have increased my rate twice in one year for no reason other than they could.
iOS
May 7, 2024
When it works
The functionality of the app is fine but it's inconsistent. Half the time I can't use the app to open the gate it says I'm not in range when I'm at the gate. I've now been logged out a handful of times and it just won't save my password. We all know Apple has issues with passwords saving when you hit save but I've even put it in manually to no avail. The BEST part of this blunder is that I just used the app yesterday after probably 2 months of no use and it was logged in still, let me use the gate control without issue. BUT I had to go back today and when I opened the app I'm logged out and no password is saved.
Android
May 8, 2024
keeps goin up on price. ill live minimally to avoid storage in the future. last month here
iOS
May 8, 2024
Gate Access App Needs Work
The facilities are kept up pretty nicely, but the gate access app is horrible. I have had the unit for over a year and still can't open the gate with the phone app. I'm just told the “IT is working on it” whenever I stop by the office to check. Garage door remotes have been around for decades…should fixing this app be that difficult???
Android
May 8, 2024
I have been trying with two friends to try and cancel membership.so far I have tried five days. I just can't do it. I need help but I want someone to call me so I can speak to a live person
iOS
May 9, 2024
Expensive
The continue to charge fees and increase monthly amount. Terrible.
Android
May 9, 2024
This is hands down the WORST storage company. They raise your rent whenver they feel. They over charge for their spaces as it is. They will threaten to sell your things when you're technically not even late yet!! Only reason I'm still a customer is because I have no way to move my things. I DO NOT RECOMMEND!!!
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more!

OPEN GATES & DOORS:
Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.

PAY YOUR BILL:
Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees.

KEEP YOUR ACCOUNT IN CHECK:
Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility.

TALK TO THE SUPPORT TEAM:
Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs.

ABOUT PUBLIC STORAGE:
Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. 
With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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