Quality degradation at Qapital: Set & Forget Finances  
Users report higher volume of Quality Issues than usual
71
good

Qapital: Set & Forget Finances | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
8%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
92%
iOS
68 Reports
User Feedback
92%
iOS
68 Reports
8%
Android
6 Reports
Qapital: Set & Forget Finances - Latest Quality Issues
Android
Mar 27, 2024
App used to be great when I used it a few years ago. Now it's full of glitches so I can't even access anything. Deleting!
iOS
Mar 28, 2024
Worst app
I have had this app for a few months. I have tried to disconnect it from my bank account and even have written quapital and they keep taking money. The money takes days to return and they also charge for immediate deposits. I have not had a good experience.
iOS
Apr 2, 2024
Keep a close eye on your account
Pretty good app for saving for specific goals. I'm willing to pay $3/month and forgo the interest that I would earn in a traditional savings account in return for being able to split my savings into specific goals and track them through Qapital's easy user interface. A big word of caution: I reached one of my savings goals and then Qapital automatically generated a generic new goal called “Your Next Goal” that resumed pulling $50 out of my bank account each week. Because I still have other active goals, I might not have immediately noticed this even though it increased the amount that I was withdrawing beyond what I had planned/authorized. This reduced my trust in Qapital but not so much that I would stop using the app. You should definitely keep an eye on all of your savings rules, especially as they wrap up. I don't think it's right or ethical to automatically create new rules to withdraw money without users' knowledge/approval.
iOS
Apr 3, 2024
Disappointing
I saved up to $2,500 but when it's time to use it, I can only transfer $500 of it to my bank. That is incredibly frustrating.
Android
Apr 14, 2024
App never opened but took my personal information.
iOS
Apr 24, 2024
Customer Support Stinks
When the app works, it's wonderful but if there's any bug, you're screwed. The customer support is the WORST! I contacted them 2 days ago and still no response. A couple of years ago I had a problem and it took a month to get it working again. Not being able to actually talk to someone is extremely frustrating. It has too many times that it loses connection to my bank. I reconnected my bank and it's still not working. I have other apps that are connected to my bank and don't encounter this problem. Very frustrating. It has taken as long as a month to fix in the past.
iOS
Apr 28, 2024
A few things need to be updated
I do enjoy the app! Though you withdraw money on some days that don't match my account! You need to be up to date in order to not over draft my account - which is now starting to happen! This last time you pulled over 100 and it over drafted my account. So as much as I enjoy it this needs to be fixed so it won't happen again! You pause my account after a deposit has been made! Doesn't really make sense to me. I will wait to see how long it takes to get these issues fixed! If they are not I'm sad to say I'll have to cancel this out ! I have saved a lot of money and I'm sure you can see that ! I should not have to send messages about an error I made or to cancel a transaction this should be an option for me to correct ! Thank you ! Update - most of the issues that were happening are not/ Though now - I use to be able to see who was trying to pull money from my account now I no longer can- What happen to this function - I need to know so if someone got my card number I can get a new card! I would like to know too if I need to pay something ! I use this card for a lot of things -please put back who's trying to access the account or what company is requesting money ?
iOS
May 2, 2024
Slow App
Right off the bat, it's a hard app to navigate due to the laggy account updates and also not seeing my transfers to my ‘buckets' in real time. Maybe I'm just used to fast transactions with my bank, but I'm having to wait an entire day for my bank account to update before I can see what I've done with my money. It's not super intuitive, and I've been confused a lot for this week. I'm gonna keep trying, because I think the app has potential, but I really wish it didn't take a day to update my account totals. Kinda wish I could manually update, or they updated multiple times a day. Makes the app unusable for me.
iOS
May 9, 2024
Connection problems
I have trouble connecting my Qapital account with some of my other accounts. Also feel Qapital could be little easier to navigate. 5/8/24. Still feel this way and now it's telling me my PayPal login has changed …it has not. The frustration level is exceedingly high. Am thinking of dropping out due to lack of communication
Qapital: Set & Forget Finances - Product Description
Your goals, our scientific approach to helping you take charge of your finances… it’s a winning combination that’s already helped more than 2 million people start their journey toward money happiness.

Using behavioral science, we’ve developed a smarter money app that helps you reach your financial goals without changing the way you live. The best part – our approach works just as well for couples as individuals.

And because we know just how hard (and boring) it is to stick to saving and budgeting plans, Qapital’s checking, saving and investing tools do the heavy lifting for you – automatically.  

*****

Qapital is built on the idea that money happiness is personal. That’s why Qapital puts your Goals front and center, then helps you plan your spending, saving and investing around them. And you don’t need to give up your existing bank account.

1. Stop budgeting, start Qapitalizing
Let’s face it, traditional budgeting simply doesn’t work for most people. Life gets in the way, or we see something we suddenly can’t live without – we’ve all been there. Qapital replaces spreadsheets with scientifically designed money tools that help you take charge of your entire financial universe.

2. Pay yourself first with Payday DivvyTM
The Qapital effect starts the moment you get paid – Payday Divvy automatically divides up your paycheck between short- and long-term goals, bills and discretionary spending (don’t worry, your money is always available to cover unforeseen expenses).

3. Build successful money habits that last
Big picture in place, Qapital gets to work on the details. Spending Sweet Spot makes it easy to adjust your spending week by week while still helping you save automatically toward your Goals. And it all works by leveraging the habits you have – rather than expecting you to start new ones.

Smarter checking: Our FDIC-insured checking account gives you instant access to savings balances, instant free transfers from savings Goals, a Visa® debit card that works with Apple Pay & Google Pay, direct deposit with early access to your paycheck, and bill pay. All without any of the hidden fees regular banks saddle you with.

Smarter spending: Our smart money manager will help you make sense of your weekly spending habits. Discover how you spend, and you'll learn where to save.

Smarter saving: Set your savings Goals then use our smart Rules to save toward them automatically.   And use our integration with the Apple Health app to save money toward your Goals when you reach your target for Walk or Run Distance, Steps, or Workouts. You can also customize your own Rules with our IFTTT integration (we have a few to get you started). All FDIC-insured up to $250,000.

Smarter shared finances: Designed for the way couples manage money together today, Qapital Dream TeamTM lets you save toward shared Goals and see one another’s transactions without giving up your individual accounts.

Smarter investing: Qapital Invest is investing for people who like the idea of investing but don’t really know where to start. Set your Goals, pick a portfolio and a timeline, and then leave the nitty gritty to us. Smart.

QAPITAL, QAPITAL INVEST and the QAPITAL and Q logos are registered trademarks of Qapital, LLC. Copyright © 2022 Qapital, LLC. All Rights Reserved. Qapital is not a bank. Banking services provided by Lincoln Savings Bank, Member FDIC and other partner banks. Qapital Visa® Debit Card issued by Lincoln Savings Bank, Member FDIC.

Qapital Invest LLC (“Qapital Invest”) is an SEC Registered Investment Adviser. The information provided herein is for informational and general educational purposes only and is not investment or financial advice. Investing involves risk; you may lose money, including loss of principal. Brokerage services provided to Qapital Invest clients by Apex Clearing Corporation, an SEC-registered broker-dealer and member FINRA/SIPC. Investments are not FDIC insured but protected by SIPC.
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