85
good

Zip - Buy Now, Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
76%
Android
529 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
166 Reports
User Feedback
24%
iOS
166 Reports
76%
Android
529 Reports
Zip - Buy Now, Pay Later - Latest Quality Issues
Android
May 7, 2024
As soon as I opened the app it just crashed over and over again. Right after it asked me to put in my code from my phone number it just wouldn't let me go past it
iOS
May 8, 2024
They do not respond!!
I have been reaching out for over a week and have not had access to my account. They requested that I submit my id and a selfie to verify it's my account. Keep in mind I've been using zip for 5 years. Over the course of 5 years my account has been frozen several times for “fraud alert”. But when I asked for a new card no response. I initiated another inquiry and there was a response but once I sent an email back there has been silence. I requested a supervisor and no response. So they no longer have authority to charge my cards since I cannot see or change the card information. This is the absolute worst customer service.
Android
May 8, 2024
Zip use to be one of my favorite apps to use but now I've been having problem logging in every since they went to text verification. I can't even log in to change my payment method to make sure funds are available. I've made a complaint before and it seems to happen everytime I get ready to make a purchase. I'm not sure if this is done intentionally but PLEASE fix this bug if that's even what it is. Or give me another way to log in.
Android
May 9, 2024
This app has really been acting up lately. Not showing all the orders. Today I double paid a order because zip is not updating fast as u taking my money.
Android
May 9, 2024
My only complaint about this app is that it doesn't work on Palmetto State Armory even though PSA allows for pay in 4 options. Other than that, this app is great.
Android
May 9, 2024
App freezes at startup, have to constantly force close and restart the app to get in, currently using a Note 8 so I'm not sure if the bug is just specific to my model or not, but it makes it almost impossible to use the app and needs to be looked into
Android
May 9, 2024
Loved it until the app stopped opening
Android
May 9, 2024
I've been using Zip for 2 years now. They added a new 8 week plan and now the app isn't working. Hope they resolve this. I hope they're aware of this bug. I only gave you 1 star because it wouldn't let me give you Zero stars.
Android
May 10, 2024
Wouldn't let me purchase any item I was trying to get even after being approved for a certain amount always said purchase not supported with zip
Zip - Buy Now, Pay Later - Product Description
Zip gives savvy shoppers more freedom and flexibility with our buy now, pay later platform. It’s a smarter way to stretch your funds.

SPLIT ANY PURCHASE IN 4².

Shop your favorite brands and pay with your linked account in 4 installments over 6 weeks²…Get approved instantly, with no application forms or hassle³.

PAY LATER WITH ZIP WHERE YOU WANT¹, ONLINE OR IN-STORE

Install our app and use Zip pretty much anywhere¹, you shop—whether online or in-store. Add Zip to your Apple Wallet or Google Pay for easy access.

THE SMART ALTERNATIVE TO CREDIT CARDS

No hard credit checks, and no impact on your credit score—ever. We’ll let you know when installments are due so you’re on top of every payment.

HOW DO I USE ZIP?

1. Install the app and sign up to start shopping³.

2. Search for anything you wish to purchase


3. Enter the amount you’d like to spend (including any taxes or shipping costs!).

4. Your purchase will be split into 4 easy installments over 6 weeks². Easily track your spending, view transaction history, and manage open payments in the app.

5. Update or change your account details, including payment method, any time.

6. Get answers to frequently asked questions and contact our support team directly from the app.

CONNECT WITH US

For daily style tips, lifestyle hacks, and up-and-coming brands you’ll love, follow us on Instagram.

http://instagram.com/zip.us
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Loans through the Zip app are originated by WebBank, except for Zip originated loans in CO, NV, MA and MD.
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¹Zip can only be used for US purchases. Certain merchant, product, goods, and service restrictions apply.

²For a $335 purchase, you’d make four $85.25 payments every two weeks starting today for a 31.11% annual percentage rate and a total of payments of $341. A $6 installment fee is charged at commencement - you pay $1.50 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $4.50 is included in your future payments. Minimum purchase of $35 required. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs. Installment fees are $4 for purchases from $35 to $99.99, $5 for purchases from $100 to $199.99, and $6 for purchases $200 and above. Zip Pay Anywhere financing through Zip issued by WebBank, except for Zip originated loans in CO, NV, MA, and MD. All loans subject to credit approval.

³Eligibility criteria apply. See payment terms: https://zip.co/us/quadpay-terms-of-service. Loans to California residents, other than loans through the Zip App and Zip Card, are made or arranged pursuant to California Lenders Law license.
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