23
poor

RBC Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
73%
Android
94 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
35 Reports
User Feedback
27%
iOS
35 Reports
73%
Android
94 Reports
RBC Mobile - Latest Quality Issues
Android
May 9, 2024
The terms of use are 39 pages long and include a requirement to maintain security measures on my phone, such as a virus scanner, which isn't going to happen.
Android
May 9, 2024
Not working
Android
May 9, 2024
I have been doing my RBC banking on my laptop for years. I used my phone once for convenience and now it is my trusted device. I have to have a text sent to my phone to use my laptop. I want my laptop to be my trusted device but am unable to find an option to do so.
iOS
May 9, 2024
App problems
I used to like this app compared to other banking but I constantly keep getting error messages every time I'm trying to send money or transfer money around. The app has been a hassle to use lately and I am not enjoying my banking experience on the app.
iOS
May 10, 2024
Please don’t waste your time here
Save yourself from endless frustrations- don't join this bank! Well to start I'm so happy you got fined by FINTRAC. Second, your virtual assistant is stupid, can't understand that I want to speak with customer service and hangs up on me because he thinks I don't need to speak to them and keep listing options to deal with my problem. Third, the client card is useless you can't use to transact online and you issue a different card as visa debit to transact online which gets rejected on so many applications saying “contact card issuer” CIBC and TD not any better- I recommend Scotiabnk as a better option.
Android
May 10, 2024
The ID verification is complete BS. It never works always say Tap has timed out
Android
May 10, 2024
Not being able to do interact transfer because this version didn't update the new daily limit. The bank need to fix this
Android
May 10, 2024
Try to log on with a different device. It doesn't let me. Tells me you need to change my password even though my password is correct.... So I changed my password. Still doesn't let me log on. How do you log on with a different device? I have Two-Layer authentication turned off and it's still not letting me log on on a computer or on my new phone. I don't think I should have to call in and waste my time when I have a new phone. I guess I'll be switching banks.
Android
May 10, 2024
They overreach their limits in the name of security and will not allow you to access your money/account for as little as $100. Beware, it's a hassle to use this app and bank with them overall. You will be stuck on the phone trying to get them to fix their own mistakes.
RBC Mobile - Product Description
The RBC Mobile* app takes mobile banking to the next level. Everyday banking is always convenient, but our app helps make managing your money even easier. Our fresh and intuitive design gives you easy access to everything you'd expect from a banking app: account balances, money transfers, bill payments, cheque deposits, ATM locations and more. But we didn't stop there. We made it easier to find each feature with improved navigation. Our Action Button and Manage Menu take the most important tools and put them right at your fingertips. The best part? These menus are tailored to each page. 

Exclusive to the RBC Mobile app, NOMI plays a big part of the app experience. NOMI Insights help you manage your day-to-day finances with personalized tips and spend trends. NOMI Find & Save helps make saving easy by taking a look at your spending habits to find a little extra money and saves it for you – so you don't have to. 

We know you'll love everything the RBC Mobile app offers, and we want you to feel safe and secure using it. Starting at sign in, we've given you access to the latest in biometric identification technology, like Touch ID or Face ID, so you can securely access the app without having to remember your password. If you misplace your credit card, use the app to temporarily lock your card. 

PRIVACY RBC collects, uses and discloses the information that you provide to us in accordance with your account agreement(s) with us and our privacy policy, available at http://www.rbc.com/privacysecurity/ca/our-privacy-principles.html

Learn more about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

The RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html.

For help removing the RBC Mobile app from your device, there are instructions at http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html or you can contact mobile.feedback@rbc.com. 


LEGAL 
RBC does not sell, promote or otherwise provide financial services or products referred to in this app outside of Canada. You should not access this app if you are not a resident of Canada.

When you select to install the RBC Mobile app, you're consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You're able to withdraw your consent by uninstalling the RBC Mobile app from your device. 

If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as all applicable agreements between you and any RBC company, including:
•Electronic Access Agreement (Personal clients of Royal Bank of Canada)
•Business Account Agreement (Business clients of Royal Bank of Canada)
•The Operation of Account Agreement (RBC Direct Investing clients)
•General Account Agreement (RBC Dominion Securities clients) 

*The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. Contact information for these entities is available at  https://www.rbcroyalbank.com/customer-service/mailing-addresses/index.html

®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. 
Touch ID, Face ID, Siri and iMessage are trademarks of Apple Inc., registered in the U.S. and other countries.
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