62
fair

RIU Hotels & Resorts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Travel
Work at Riu Hotels & Resorts? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Riu Hotels & Resorts? Unlock additional insights
Android unitQ Score
Android User Feedback
88%
Android
76 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
10 Reports
User Feedback
12%
iOS
10 Reports
88%
Android
76 Reports
RIU Hotels & Resorts - Latest Quality Issues
Android
May 1, 2024
The app is super cool, it sets schedules, activities, a map. To navigate, you have to close the application because at the moment the back button is not working and some videos are not playing.
Android
May 2, 2024
We had 5 years without coming, this time the experience was a bit frustrating with the issue of the Internet in the room, where for 3 days they only came out apologizing and blaming the IT department, as well as the Internet company or the maintenance department. Definitely very unprofessionalism on the part of the hotel. Riu Jalisco Nuevo Vallarta.
Android
May 4, 2024
Doesn't show bookings
Android
May 5, 2024
The app should be urgently revised. You can't return to the main page from the bar or restaurant overview, neither via the arrows in the top right nor via the smartphone back button. You have to close the app and restart it again to look at the restaurants, for example. Often also error when opening the app. Other apps can do this better!!
Android
May 7, 2024
Constant crashes. Have these devs heard of a back function?
Android
May 7, 2024
App is very buggy. Unable to set a birth date before 1970. The back button doesn't work.
Android
May 7, 2024
Not able to exit screens to return to the main menu, have to close app then reopen over and over again
Android
May 9, 2024
It's terrible, you want to make a reservation with the app and it always fails. It's exasperating
Android
May 9, 2024
Some buttons not working specially back button.. please give me a update
RIU Hotels & Resorts - Product Description
The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays.

What can you do?

- Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed
- Check the details of your booking
- Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits!
- Check in online to avoid queues when you arrive
- FInd out about the services and facilities available at your hotel
- Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills...
- Notify the hotel of any incident that comes up during your stay

Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app.

We would love to hear your comments so we can carry on making it better each day.

If you have any problems, please contact us via webmaster@riu.com.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners