94
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Rocket Mortgage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
114 Reports
114 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
83 Reports
83 Reports
User Feedback
42%
iOS
83 Reports
83 Reports
58%
Android
114 Reports
114 Reports
Rocket Mortgage - Latest Quality Issues
Android
Apr 18, 2024
Good luck getting a real person on the phone to help after the mortgage goes through. All automated menus that eventually hang up. Just awful, buyer beware!
Android
Apr 25, 2024
The app is extremely glitchy. Eventually it works, but not without several headaches.
Android
Apr 27, 2024
Can't sign in to pay mortgage on the app. Everytime I log in it immediately says "session expired" and kicks me out
Android
May 2, 2024
The app is fine, works great! The down side is you can't barely look at anything on the app without recieving multiple calls trying to get you to refinance. So that is extremely annoying, other then that no issues.
iOS
May 2, 2024
Disappointed
The app itself serves my needs without a hitch. It's just very unfortunate that they are forcing you to upgrade to iOS 16 to be able to log in now. I'm still using an iPhone 7 which continues to work fine for my needs. Was this Rocket's decision, or Apple forcing devs to make their apps iOS 16+ compliant? If at all possible, I wish that this app would still support iOS 15 so that I don't have to buy a new phone when my existing one still works fine.
Android
May 4, 2024
Can not find what I am looking for
Android
May 4, 2024
Why did this app led me to a website version instead of app version when tried to sign in? Is this app actually broke down now?
iOS
May 7, 2024
App is really bad
I can't even enter my phone number because on the “claim a loan” page where you enter your ss no and birth date the phone number is behind a button that says “continue” so every time I press “continue“ it just says “enter a valid phone number”. Dumbest thing I've ever seen. iPhone 14 Pro Max with latest iOS.
iOS
May 9, 2024
Easy to use
Easy to use wish the payment would deduct automatically instead of pending.
Rocket Mortgage - Product Description
Ready to start your mortgage? Tap to e-sign your entire mortgage application Message us directly with the in-app message board See your full to-do list to track what we need from you and what we're working on Already have a mortgage with us? Easily manage your payments, bank account and autopay Get customizable push notifications so you know when your payment is due or when there's a change to your escrow account Access all of your loan documents at any time, including statements, tax forms and escrow analyses This is the first app of its kind, and we want to make sure it works for you. If you have feedback, let us know! Send your comments, questions or ideas to AppFeedback@RocketMortgage.com or reach out to @RocketMortgage on Twitter. *** NMLS #3030. Equal housing lender. Licensed in all 50 states. For our licensing and disclosure information, please visit: https://www.rocketmortgage.com/legal/disclosures-licenses ***
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