48
poor
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
96 Reports
96 Reports
User Feedback
51%
iOS
96 Reports
96 Reports
49%
Android
94 Reports
94 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
May 6, 2024
Double Dipping
I have used rover for awhile now. The app concept is great and it really helps owners find pet sitters immediately. That's the only reason why it isn't one star. As a dog sitter, Rover takes 20% of all of your bookings. Then, they also charge the owner a service fee. They don't take anything from tips surprisingly. Ridiculous, that they take money from both the owner and the sitter. The money they take is more than a subscription fee to use the app would be. Rover made close to $30 from a weekend booking I just did. If I did 4 weekend bookings a month they would be making $120 a month from just me, making this the most expensive app to use that I have ever seen.
iOS
May 6, 2024
Non transparent price setting kills the user experience
Overall, the platform does the job, so far any dog-sitter we had was reliable. The main problem is the price mechanism. Before you send a booking request, you are not shown the total price that you are going to pay. With complex logic of price settings (too many rates with no exact information which rate applies when), the total amount is a complete surprise. Being able to see how much a service is going to cost BEFORE the request is sent, would make the experience more enjoyable
Android
May 7, 2024
The app constantly loses connection, doesn't create rover cards, or freezes up. The company itself blames the customer, provides very little security or access as the sitter, automatically closes out and removes full access or view to late night walks or drop ins. The customer service always has a comprehensive stall and there's no phone number for sitters to call for assistance leaving little for accessibility to the disabled and further confusion of simple situations.
Android
May 7, 2024
Rover takes 25% of money made by sitters AND charges owners of pets a service fee. Long time rover user, can no longer stomach seeing HALF my money gone after taxes and Rover. 👎
Android
May 8, 2024
The app used to be great and easy to use. Now they make you set up a new Sitter Request every time you need to ask a new person--because they show you Sitters who are not available for the time frame you selected! Very disappointed yet another app forgoes maintaining a simple app that does the job to make passive income off sponsored slots for Sitters who aren't even available. (It used to be you could set the Sitting Order once then send it out to Sitters and one would accept. Now it's a mess.
Android
May 9, 2024
This app looks like it was designed by an inexperienced developer, learning on the job and the UI/UX designer / team I feel I traveled back in time with little digital design capabilities. I have an account used my husbands number I lost access to and my husbands number is unusable, cant both be on the app now, if you actually helped me delete that account link review will go up... If you want an amazing designer for user friendliness, ease of use, designed with simplistic beauty (my husband)
Android
May 10, 2024
it's a good service if you can find sitters near yourself, the app can be a little clunky to navigate though
Android
May 10, 2024
Won't let me sign up as says my (London Zone 2) postcode isn't valid. It is valid, never had this problem before. Fix this please.
iOS
May 10, 2024
No. I don't want to use Rover to text, Siri
Since the last update. Anytime I ask Siri to text, it asks me what app I want to use, Messages or Rover. Disabling any and all of the Siri options in Rover changes nothing.
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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