38
poor

Royal Caribbean International | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
72%
Android
502 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
195 Reports
User Feedback
28%
iOS
195 Reports
72%
Android
502 Reports
Royal Caribbean International - Latest Quality Issues
Android
May 9, 2024
It is definitely not consistent. Sometimes it will show the excursions I haved signed up for, but mostly my calendar is just blank. UI is crazy confusing having one day to pull down and another to scroll through sideways, like it was put together by two competing groups. Sigh, no other choice as far as apps since it is their one and only official app :-(
Android
May 9, 2024
Crashes a lot
Android
May 10, 2024
Never works properly
Android
May 10, 2024
Not as friendly as other apps that I've used
Android
May 10, 2024
Chat option continually loads and only sporadically sends and receives messages. We were charged twice for an excursion booked through the app and had to have it resolved at guest services.
Android
May 10, 2024
Worked "okay", except the chat feature... The chat feature rarely worked. If you're an adult traveling with children, you cannot rely on this app to communicate with your kids. Messages don't send or come through. I traveled with my husband and I couldn't view the excursion that he reserved for the two of us. Somehow the app double booked us and charged double for one excursion so we had to get that fixed. All together not a good app.
Android
May 10, 2024
You make the app mandatory, it always looks great then doesn't function.
Android
May 10, 2024
It is a pity and no longer up-to-date that the language is not translated ( German ). Likewise, in the case of couples, it is not possible to track the account balance of both.
Android
May 10, 2024
Did not fulfill purpose of being able to communicate with other guests, not reliable and very slow.
Royal Caribbean International - Product Description
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.

Off the ship, you can:

●	Book a cruise
●	Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
●	Complete check-in – scan travel documents and select your arrival time
●	Link reservations with other guests so you can make plans together
●	Make dining, shore excursion, spa and, where available, entertainment reservations
●	Purchase and upgrade internet and beverage packages
●	Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps

Once onboard, connect to ship Wi-Fi so you can:

●	Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification.
●	Make specialty and My Time dining reservations
●	Quickly and conveniently reserve shore excursions and shows, where available
●	Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans.
●	Chat with family, friends, and fellow travelers
●	Find your way around with complete deck plans
●	Track your onboard expense account in the app (or not… after all you’ll be on vacation!)
●	Plan your next vacation by making a NextCruise deposit and choosing your itinerary later, or secure your spot on the itinerary of your dreams by booking a cruise in the app.


We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
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