84
good

Santander Bank US | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
23 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
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Android unitQ Score
Android User Feedback
76%
Android
94 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
29 Reports
User Feedback
24%
iOS
29 Reports
76%
Android
94 Reports
Santander Bank US - Latest Quality Issues
Android
May 2, 2024
Unwieldy
iOS
May 2, 2024
Worst bank … make dificult even to pay
Terrible customer service Unbelievable how difficult it is to do simple things like a payment
iOS
May 3, 2024
Never works
This app never works.
Android
May 5, 2024
Reliably deletes your phone number which renders the app useless and requires a branch visit to reenter your phone number. Employees reported happens all the time. 6 times a year approximately. Don't recommend.
Android
May 5, 2024
Connecting zelle to my banking app was NOT easy. Very frustrating
iOS
May 6, 2024
Horrible online banking
8 outnofn10ntimes the site will not come up. It stinks
Android
May 8, 2024
I have Santander Brasil, I'm self-employed, Max I've been having problems receiving my money from abroad, what can you do to help me? And I can't get a credit card either, I need it a lot. In the credit function
Android
May 8, 2024
The fingerprint sign in usually doesn't work, but everything else is good
Android
May 8, 2024
Locked out of my account for an entire day. Definitely not happy.
Santander Bank US - Product Description
Manage Your Account

• Enroll in Mobile and Online Banking through your app.
• Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements.
• View balances with one touch before logging in with Quick Balance or by using Siri®.
• View deposit, credit card, lending statements and loan/line of credit and investment* account balances.
• Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages).
• Set up, change, or cancel Autopay credit card payments.
• Manage your contact details: edit, add, or delete contact information.


Stay Secure

• Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.)
• Retrieve your User ID and change or reset your Password securely from your mobile device using password reset.
• Verify your identity on certain transactions using One-Time Passcode (OTP) security.
• Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.)


Navigate with Ease

• Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App.


Deposit Checks

• Skip the ATM and deposit checks from your app.


Pay Bills

• Add and select Bill Pay payees to make payments.
• Schedule payments for future dates.
• Review your Bill Pay activity and pay your unpaid e-Bills.


Transfer Funds

• Make one-time and recurring transfers between your Santander accounts.
• Move money from your personal bank accounts at other financial institutions to your Santander checking, savings or money market accounts.
• Transfer money to other Santander customers.
• Make transfers to accounts at other banks within the U.S.

(Restrictions apply. Please refer to the Digital Banking Agreement for details).


Contact Us Anytime for Assistance

• Use One-touch calling to Santander Customer Service.
• Schedule a Meeting to meet with a banker.
• Find directions to the nearest Santander branch or ATM.


Get Started Today. It's Easy!

If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to!

*Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A.

INVESTMENT AND INSURANCE PRODUCTS ARE:

• NOT FDIC INSURED
• NOT BANK GUARANTEED
• MAY LOSE VALUE
• NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
• NOT A BANK DEPOSIT

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Santander Bank N.A., Equal Housing Lender - Member FDIC
©2023 Santander Bank, N.A. All rights reserved.
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