Quality degradation at Screwfix  
Users report higher volume of Quality Issues than usual
10
poor

Screwfix | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
88 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
28 Reports
User Feedback
24%
iOS
28 Reports
76%
Android
88 Reports
Screwfix - Latest Quality Issues
Android
May 6, 2024
App was never great then my phone died so I had to download app again on my new phone, now it wants a password at least 13 characters long! I don't know a easy to remember password that long, bye bye screwfix, looks like Toolstation with thier easier to use app will get my custom from now on also try reading your reviews, doesn't look great now does it?
iOS
May 7, 2024
Issues every time I use it
I've just tried to place an order only for the app to tell me ‘unable to add to basket'. I've used the app a few times now - every time there's been an issue. Great company that I've been using at least once a week for the last 20 years but this app is now deleted from my phone.
Android
May 7, 2024
App won't even open on my s24u. Simply get a blue screen with message "loading content"
Android
May 7, 2024
Used to love this app but now it's a drag to open. I have a pixel 7A which performs flawlessly. However, when I now open the Screwfix app (march 24 onwards) it takes an age to start up and I'm left with a blue screen that's half filled with the startup text. We're pushed down the route of ordering on the app and I'm an avid trade user but boy-oh-boy it's like going back 5-6 years most of the time. Seems irrelevant of signal strength or quality of customers WiFi.
Android
May 8, 2024
Could be a lot better. There are several pages where you can't return to the main app. Such as reading order notifications or special offer details that you are pretty much forced to go to. Only option then is to close app and start again.
iOS
May 8, 2024
Please fix the app, crash every two seconds
Using iPhone 14 app seems to crash every two seconds, even tried on another device. Also why does it take a week to open?
Android
May 10, 2024
Doesn't work properly for many users. I'm on android. I cannot even log in to it any more. It just cycles the login screen over and over again. And yes I've cleared the cache, deleted it, reinstalled it. Waste of time. It was good until they launched the 'new and improved' version.... and broke it.
Android
May 10, 2024
Takes an age to load, search is poor.
Android
May 10, 2024
Was quite good but now it asks me to sign in with email after signing in with fingerprint. This is remedied only temporarily by deleting app data.
Screwfix - Product Description
The No.1 way to shop with Screwfix! 


With the NEW & IMPROVED Screwfix App you can explore and shop our entire range, manage your orders, and interact with our stores in a completely new way.

• Search & browse the latest deals – A new experience to enable you to find the product you need as quickly as possible from our entire range and access the latest Screwfix deals and offers. 

 

• Check stock at any store near you - Visibility of stock throughout your journey, so you’ll always know products you can order and what’s available at your local store.


• Check-in at store for Quick Collection– When you arrive at store to collect an order, you can use the app to let us know and we’ll start getting your order ready.


• Build your basket & pay in-store - If you don’t want to order for delivery or click & collect, you can build a basket in the app, generate a QR code and complete your purchase in-store.

 

•    Account Access – Instant access to your Screwfix card to ensure you can always access the right account quickly when in store, plus access your account details and order history on the go

 

Let us know what you think! The NEW Screwfix app has been built by our customers, for our customers. We’ve created the app based on customer feedback and that’s the way we want it to stay. If you have any feedback on our app or if you can think of anything that would make it even better, please let us know by emailing appdev@screwfix.com
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