84
good
SECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
62 Reports
62 Reports
User Feedback
51%
iOS
62 Reports
62 Reports
49%
Android
59 Reports
59 Reports
SECU - Latest Quality Issues
Android
May 1, 2024
the app isn't opening, it keeps crashing
Android
May 1, 2024
Have not been able to get onto app all day. This is 2nd time in less than 2 weeks.
iOS
May 2, 2024
Slow
Always has bug's and always slow loading
iOS
May 3, 2024
Mobile Deposit
They claim they can do a mobile deposit on the same day, yet everyday I try it I have to wait till the next day. Even though I deposited the check well before 5:30. Really makes me mad.
iOS
May 6, 2024
Rarely opens
Used to be a great app. The past month the app rarely brings up the login anymore. I've deleted and reinstalled several times. It once froze my phone so completely that nothing worked except Siri voice command to shutdown the phone for a hard restart.
iOS
May 7, 2024
Mostly good app, but difficult to scan checks
Strangely enough, this app scans handwritten checks much better than it does the ones that are printed by the bank itself! however, the rest of the features work fine.
Android
May 7, 2024
The mobile website is much better than the app experience. Now they're saying that it's going away I'm going to have to go to an ATM to check my balances. The app is garbage.
iOS
May 8, 2024
Mobile crippled.
Change login? Nope No help Don't investigate deposit function if you're only curious or if you change your mind. No Exit. Never Update & then re-enable, especially if one has succumbed to the lure of biometrics. It forces alphanumeric login, and biometrics usage encourages memory loss. No recourse by answering security questions either.
iOS
May 9, 2024
App disfunction’s
App constantly runs slow and buffers
SECU - Product Description
Register SECU’s Mobile App in 4 Steps Enter your existing Member Access User ID and password Answer your security question or enter One-Time Passcode Set your new device passcode for additional security Set up Touch ID or Face ID Manage Accounts View account balances View transaction details Manage Cards Lock your debit card(s) to prevent unauthorized transactions BillPay Schedule or modify one-time payments View history & scheduled payments Add, edit, and delete a BillPay payee Set up and modify recurring BillPay payments Money Transfer Transfer funds between your SECU accounts Make payments to SECU loans or credit cards Mobile Check Deposit Deposit checks quickly and easily with your mobile device Loan Advances Request an advance from any of your eligible loans or credit cards Secure Messaging View, send, and receive Secure Messages Locate Us Find Branch & CashPoints ATM locations near you Security Secure your app with a unique device passcode Secure your app with Touch ID or Face ID Contact Us Visit www.ncsecu.org for information on the mobile app and upcoming releases Send feedback and suggestions to appfeedback@ncsecu.org
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