25
poor
Securus Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Social Networking
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
25 Reports
25 Reports
User Feedback
24%
iOS
25 Reports
25 Reports
76%
Android
78 Reports
78 Reports
Securus Mobile - Latest Quality Issues
Android
May 8, 2024
Not working
Android
May 8, 2024
Need something better. Too bad we're stuck with either this or Jpay. Very poor apps that can't seem to stay running without constant issues..
Android
May 9, 2024
Worst app not receiving emessages from love one you call can't get customer service to talk to anyone email support still no response worst customer service ever🤬🤬😠😠😡😡
Android
May 9, 2024
Hard to figure out what inmate can actually use & be careful what funds you place where cause only give refunds on connect for unused phone money
Android
May 10, 2024
Wow! How many times must I write a letter and then get kicked from the app as I try to send it? And considering the time it takes to write the darn thing you would hope that it at least would save it as a draft! But no it doesn't. You're screwed. Trash app but unfortunately we cannot pressure them to fix it. As it is the only way to contact friends who are incarcerated. Thx for the monopoly.
Android
May 10, 2024
No notifications are available. Just one more app to deal with for communicating with loved ones. Too much censorship.
Android
May 10, 2024
It's good, but I've been trying to register for advanceconnect for days and I haven't been able to, the app just says that it has technical 😓 failures, otherwise it's all super.
Android
May 11, 2024
I've tried getting on this so many times this app does not work!! 😭😭😭
Android
May 11, 2024
It's blocked my text messages in the app for no reason
Securus Mobile - Product Description
The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
All intellectual property rights, including trademarks and word marks, are the property of respective owners