43
poor

SNCF Connect: Trains & trips | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
545 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
161 Reports
User Feedback
23%
iOS
161 Reports
77%
Android
545 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
May 10, 2024
Be very careful with this app if you use a discount card! Once purchased (often in advance), it is not noted if a ticket was purchased with a card. In total: salted almond that I could have avoided by just renewing my card before getting on the train.
Android
May 10, 2024
The schedules are not fair, nothing is updated
Android
May 10, 2024
This app is a disaster. It is impossible to record your recurring TER journeys from station to station. Booking a ter ticket is complicated, especially the round trips. The bugs are legion, especially the screen display which disappears.
Android
May 10, 2024
The app, by far, I've ever seen. The site is even worse. Already the idea of asking for your destination like that, above all, is it mckinsey's genius idea?! How many steps do you have to go through before finally visualizing the routes? Very counterintuitive to search for your tickets. And that there is neither the date nor the time, nor the train number on your ticket, they assumed I imagine that you scanned the QR code with your eyes? It's extremely stupid.
Android
May 10, 2024
My payment doesn't work, I can't even buy the ticket
Android
May 10, 2024
- unusable in special situations - when you really need it - does show neither past connections nor connections still ongoing (why teach me? I can decide myself what's good for me) - not up-to-date alternative connections in case of delays, outages, etc.
Android
May 10, 2024
The application makes you buy at the wrong price, too expensive or not expensive enough, when you have an advantage card: the TER card is no longer taken into account, the accompanying person does not have the advantage card discount and the discount is applied even if it is not yet valid. You pay more and you will be fined. These elements are unreadable on the application. The start and end dates of the cards are entered in the app. However, this is the basis for calculating the price correctly without error.
Android
May 10, 2024
False timetables, no direct information if train cancelled. A disaster
Android
May 10, 2024
With each update of the application, the user experience declines. Ads that interrupt ticket searches, options that invade more and more screens without bringing any real value, user journeys are becoming complicated for nothing... I still don't understand the logic of first entering the destination before departure, even though a majority of users think that having the two selections together would suit everyone.
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY
OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect!
SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. 

SNCF CONNECT, IT'S ALL ABOUT BENEFITS
Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. 
More options to choose from, for everyday travel as well as for special occasions.
Customised thanks to useful, specific information and real-time traffic alerts on your trips.
And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life!

1) Plan your trip:
- Search for your route to get from A to B, anywhere in France.
- Compare the different trips available to reach your destination and choose the right one for you.
- Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Save your favourite trips to save time.

2) Book your tickets and subscription plans:
- Buy all your train tickets, cards and subscription plans (including regional subscription plans).
- Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app.
- Exchange or cancel your train ticket with ease.
- Pay quickly and securely.

3) Travel with peace of mind: 
- Find your e-ticket and all the information on your trip.
- Check station departure and arrival times, traffic information and timetables for your trip in real time.
- Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays)
- Get notifications in case of disruptions on your trip.
- Access all your information in offline mode during your journey.

4) Do you need help?
SNCF Connect's customer support is with you wherever you go thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- French-based customer support staff available 7 days a week by email, phone, social networks...
... more than 8 out of 10 customers are happy with the help provided by our staff members!

SNCF CONNECT KEEPS ON IMPROVING FOR YOU
Soon, we will be adding new features to make your daily life easier:
- Booking alerts to find the right train ticket for you 
- Price calendar to choose the best day to travel
- Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...)
- ... and new, greener transport solutions!

Download the SNCF Connect app now and start travelling!
Want to improve your unitQ Score by 20% within 30 days?
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