Quality degradation at SoFi: Mobile Banking App  
Users report higher volume of Quality Issues than usual
50
poor

SoFi: Mobile Banking App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
Work at Social Finance, Inc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Social Finance, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
52%
Android
258 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
235 Reports
User Feedback
48%
iOS
235 Reports
52%
Android
258 Reports
SoFi: Mobile Banking App - Latest Quality Issues
iOS
May 10, 2024
No complaints so far
Well laid out, awaiting card arrival and taking longer than expected..other than that good so far!
Android
May 10, 2024
It was a great program but now changes have been made making it difficult to know exactly the balance of accounts. It looks like now your spending balance includes what you have in you vaults and makes knowing what you actually have confusing. I'm now looking for a new bank.
iOS
May 10, 2024
Missed Point earnings
I'm within my first year at SoFi. I transferred everything to SoFi.. I'm not a huge investor but being 68 years old and being solely on SSI, I'm doing my best to keep up with the world. SoFi advertised how they would give you perks points just by doing small things like logging in, referrals and various other things as you would at a normal bank. At any given moment, SoFi, without explanation, will no longer hold their end to their own promotional of giving login points to your account. Not a major perk but non the less, one of their claims. You login every day, they supposedly give you 20 points per week. This is now 4 times they failed. So apparently, without any explanation, this will end.
Android
May 10, 2024
Worst banking experience. You money will get stuck in this bank. No wire transfer, no transfer to another person bank available
Android
May 10, 2024
This has literally been the WORST bank. They're not even a bank. They'll take your money, lose it, and then say it's not their fault. Their customer service will lead you to believe that you'll be getting back just for them to shrug it off the day of. There's a class action lawsuit being made against this company so I recommend you guys try Chime or an actual bank instead.
Android
May 10, 2024
Kind of dumb that you can't add an external banking account by routing number (the standard for DECADES) unless the "Plaid Mafia" has it listed. Just the same old bank junk technology with a pretty face. Also, their "Zelle" is just customer acquisition. I tried to Zelle by registered email address and instead of sending the money, it offered a sign up form! WOW! For a "modern" bank, they sure act like primitive monkeys! Zelle has email support and SoFi should support it too! DO BETTER!
Android
May 10, 2024
DO NOT USE!!! This Mickey Mouse Club House of a bank fumbled people 2023 tax returns with bad coding. It's been months since my return was accepted and I just learned today that it's all SoFi's fault. They didn't tell anyone anything who was affected and/or how to fix it. Do not use them. I am closing my account as soon as I get my taxes. Horrible job guys, absolutely terrible.
Android
May 10, 2024
I loved it up until this new update and new look. Granted I'm not one too fond of change but I don't like how it combines my spend account with the vault and with pending payments. I need to see what's available to spend right now in this moment. It is making it harder for me to track my money
Android
May 10, 2024
Put money into my account before I got my physical card thinking it would be like most banks. You know has a temporary card, or let's you see your card number early like chime. Nope just will add a card to Google pay and that's it. Says it has zelle but it just makes the person put account and routing information in. Won't send any money to Chime accounts or transfer through the bank to cash app. All requests come up as my account being empty, but there's hundreds in it. Customer service no help
SoFi: Mobile Banking App - Product Description
Earn up to 4.50% on checking and savings accounts with SoFi.*

Get up to $1000 in stock when you fund an active Invest account.†

---
WHY DO OVER 5 MILLION MEMBERS LOVE SOFI?
---
• Earn more, save more, and make the most of your money with SoFi Plus
• Track your money like a champion with SoFi Insights (formerly SoFi Relay)
• Get paid up to 2 days early when you set up direct deposit**
• Experience zero account fees and no fee overdraft coverage with SoFi Checking and Savings***
• Save automatically, set savings goals, and organize your money with SoFi Vaults and Roundups

---
MORE WAYS TO INVEST ALL IN ONE PLACE
---
• Active investing in stocks, ETFs, and more - without commission
• Experience user-friendly options trading with no contract fees
• You can invest in your favorite company with as little as $5 with SoFi Fractional Shares (restrictions apply)
• Plan for retirement with SoFi’s IRAs and other investment products
• Invest in upcoming IPOs before they hit the public market (if eligible)****

---
SOFI INSIGHTS HELPS YOU GET YOUR FINANCES IN ORDER
---
• Connect all your accounts on one mobile dashboard
• Monitor your credit score at no cost
• Track your spending and manage your budget
• Talk 1-on-1 with a financial planner to set personalized goals
• SoFi can alert you of upcoming bills so you never miss a payment

---
SIGN UP FOR A CREDIT CARD THAT BRINGS YOU MORE
---
• Check your balance and pay your bills all within the SoFi app
• SoFi keeps your personal information guarded against fraud
• Make international purchases without any extra fees
• Receive up to $1000 of complimentary cell phone insurance coverage^
• Earn unlimited 2% cash back rewards^^

Support: Call (855) 456-SOFI (7634) or chat with us online at https://www.sofi.com/contact-us/

Website: https://www.sofi.com/

Social: 
https://www.facebook.com/SoFi
https://www.linkedin.com/company/sofi/
https://twitter.com/SoFi
https://www.instagram.com/sofi/

*SoFi members with direct deposit can earn up to 4.50% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. There is no minimum direct deposit amount required to qualify for the 4.50% APY for savings. Members without direct deposit will earn up to 1.20% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. Interest rates are variable and subject to change at any time. These rates are current as of 8/2/2023. There is no minimum balance requirement. Additional information can be found at http://www.sofi.com/legal/banking-rate-sheet.

†Customer must fund their Active Invest account with at least $10 within 30 days of opening the account. Probability of customer receiving $1,000 is 0.028%. See full terms and conditions.

**Early access to direct deposit funds is based on the timing in which we receive notice of impending payment, which is typically up to two days before the scheduled payment date.

***Overdraft Coverage is limited to $50 on debit card purchases only and is available to customers with monthly direct deposits of $1,000 or more. Members with a prior history of non-repayment of negative balances are ineligible for Overdraft Coverage.

****Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement.

^This World Elite Mastercard® Benefit comes with $1,000 in yearly coverage ($800 max per claim, 2 claims per year) should your cell phone get stolen or need certain repairs. Simply pay for your cell phone bill with your World Elite Mastercard to activate coverage. See ‘Peace of Mind’ section in your guide to benefits https://www.mastercard.us/en-us/personal/find-a-card/world-elite-mastercard-credit.html for details or call 1-800-MASTERCARD.

^^See Rewards Details at sofi.com/card/rewards
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners