93
epic
SpotHero: #1 Rated Parking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
25 Points Past 7 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
117 Reports
117 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
60 Reports
60 Reports
User Feedback
34%
iOS
60 Reports
60 Reports
66%
Android
117 Reports
117 Reports
SpotHero: #1 Rated Parking App - Latest Quality Issues
iOS
May 2, 2024
My spot was taken
I parked then left to load more things and when I returned to unload, the one of two spots that were meant for me to park in was taken — by someone who also was told to park in either spot. The other spot had someone parked there for some time and perhaps was NOT a paying customer.
iOS
May 3, 2024
Got a $92 ticket for a spot I paid for
So far it's all on me to get this resolved. I have emailed multiple times and called in twice. Spot Hero has failed to follow up with me at all. I'm extremely disappointed. Beware!
Android
May 4, 2024
The app is easy to use. The problem is the refund level of effort. I had many parking cancelations for the same night. The garage was full. You have to wait for the refunds. You have to prove you canceled. The application should have the ability to see if you had multiple bookings in the same night at the same time or within 30 mins. There was something going on with the parking.
Android
May 4, 2024
Won't load on Moto G6. Loved it on a previous Moto. Update: moved on to another Samsung phone, been working fine for a while now. Great app when it works.
iOS
May 5, 2024
Non responsive customer service and poor directions on the app
Reserved a parking and could not locate the entrance. I sent 2 emails asking for help but no resonse. This is the worst experience I've ever experienced. Don't recommend
iOS
May 6, 2024
Meh app - horrible horrible service
Honestly just skip this and pay for parking. This is a nightmare to use or try and get a refund from. Whatever you do - don't make the mistake I made and say the refund is cool as credit. They will just steal that money.
iOS
May 6, 2024
Parking options for large cars
I have had a few bad experiences trying to use parking garages in New York City. Even when I pay a fee for a larger car upfront, I've had a parking garage demanding I'd pay 80 dollar extra upon arrival. And recently I've had a parking garage in NYC simply refusing me, even with reservation and extra fee being paid upfront. And both times it was very stressful to find new parking on the spot with an oversized car. And both parking garages are still part of spot hero. I have gotten my money back, but the stress is not worth it. So, apparently I need to find another way to book parking when I'm New York City. I wish you would give a warning on spot hero about these places!
Android
May 7, 2024
Ridiculous cancelation policy they do not let you cancel or refund if you don't use it you loose your money / uninstall, use other apps
iOS
May 7, 2024
Horrible customer service
Won't respond to emails and will not refund my money
SpotHero: #1 Rated Parking App - Product Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the SpotHero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! SpotHero is now integrated with Apple CarPlay. Drivers can use SpotHero with CarPlay to find, book and pay for off-street parking in over 300 cities across North America without touching a phone. Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: https://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
All intellectual property rights, including trademarks and word marks, are the property of respective owners