Quality degradation at Square Point of Sale (POS)  
Users report higher volume of Quality Issues than usual
56
fair

Square Point of Sale (POS) | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
315 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
75 Reports
User Feedback
19%
iOS
75 Reports
81%
Android
315 Reports
Square Point of Sale (POS) - Latest Quality Issues
Android
May 7, 2024
Horrible service open account and put on the 24-hour hold right off the bat after two purchases made on hold for over half an hour customer service just to find that out I got to wait 24 hours for a brand new account that was just made is ridiculous shouldn't take 24 hours to find out for an account that was just made do not use service
Android
May 8, 2024
Good app. However, concerning the section called "online" there is a problem that makes it impossible to download my info through the application in order to allow me to enjoy it
Android
May 8, 2024
App is completely broken. It wont connect because it says my phone is rooted when its not. Have taken my phone to tech support and they tried everything. Still wont work.
Android
May 9, 2024
Same Day/Instant deposit settings worked perfectly now. Suddenly, the option quit without any fixes...Instead I no longer receive payments after Wednesday until it deposit the following Monday...why? What changed? No answers yet. Sign up for a square card you get your deposit instantly like you have been for 2+ years without a Square Card ... WHAT GIVES??? Frustrating disappointing who waits 5 days to get $ Getting same day pay like the settings says isn't a option anyway Do better square plz
iOS
May 9, 2024
Perfect tool for small business but
Transaction fees are acceptable which was a big holdout to us accepting credit cards in the first place. Funds are available within 24 hours which, again, is more than acceptable especially considering if you need them instantly you can pay a nominal fee for it. My issue is if we're using the app for iPhone or iPad you are absolutely required to provide microphone access or you cannot use the app at all. The disclaimer is square needs access to it when connecting to the headphone jack. No modern Apple device has a headphone jack… seems pretty stupid and breach of privacy to force us to provide microphone access with a fake disclaimer…
Android
May 9, 2024
Horrible. I took payment from customers on Friday and Saturday, Square was supposed to transfer the money within 24-48 hours. It's been 7 days and my account is "under review". If they don't transfer my money by THIS Friday I can't restock and Square will have single handedly killed my first start up. Horrible experience!
Android
May 10, 2024
I been waiting to long almost 2 weeks an haven't have access to my funds no number to call no customer service they got pay but I haven't get pay.
Android
May 10, 2024
I want one but the sign up is too difficult for elderly and disabled.
Android
May 10, 2024
Wont allow to signup. No option to fix ein# or information. Past 3 tries (thier mistakes) i get locked out. The help chat guy told me to fix it on my end. (As if i have that power) congrats u lost a customer. Signed up with woodforest patlyment program today. Also we have [address]business accounts. Might close those too. NO I WONT EMAIL SUPORT AGAIN, YOU DO THE WORK, LOOKUP MY EMAIL AND FIX IT. IM DONE. 4 HOURS WAS ENOUGH AGGRAVATION. NO THANKS. MY COMPANY IS TOTALLY LEGIT. EIN, SCC
Square Point of Sale (POS) - Product Description
Square Point of Sale is the free point-of-sale app that enables you to sell anywhere, with optional hardware that lets customers buy any way they want.

Use the Point of Sale app with a Square Reader for contactless and chip to allow customers to pay touch free using payment links, QR codes, Apple Pay, and EMV chip cards. 
 
Take in-person contactless payments with just your phone. Enable Tap to Pay to accept contactless card, Apple Pay, or other digital wallet.

Issue and track invoices directly from the app. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card.
 
Get the job done faster. Add other Square tools, such as Online Checkout, Gift Cards, and Team Management, right to your POS.
 
Connect your Point of Sale app to a free Square Online Store to accept orders for pickup and delivery.

Funds are transferred fast—see money in your bank account in one to two business days.

Use your point-of-sale system to keep track of sales and inventory in real time, manage items and employees, and view analytics about your business.
 
All this with no long-term contracts or surprise fees.

You can accept payments from 70 million Cash App customers on Square Point of Sale. Customers can now use Cash App to pay on your Square Online site or at your Square Point of Sale.

Square Dashboard
The free Square Dashboard app works in sync with the Square Point of Sale app and lets you view your live sales data, access powerful analytics and other easy tools to help you track and improve your business.
 
Payment Information for U.S.
2.6% + 10¢ per tap, dip, scan, or swipe. Charge $100 in a single transaction and see $97.30 in your bank account. Accept Visa, Mastercard, Discover, and American Express cards all at the same rate. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
 
Next-day Transfers
Get your money fast. Square transfers payments into your bank account in one to two business days.
 
- Record cash, gift cards, and other forms of tender
- Customize your POS with photos, names, and variations
- Send receipts via email or text message
- Apply discounts and issue refunds
- Track inventory in real time
- Connect to a receipt printer, kitchen ticket printer, barcode scanner, and cash drawer
Want to improve your unitQ Score by 20% within 30 days?
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