Quality degradation at SunPass  
Users report higher volume of Quality Issues than usual
74
good

SunPass | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Travel
Work at FL Dept. of Transportation/SunPass? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
50 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
5 Reports
User Feedback
9%
iOS
5 Reports
91%
Android
50 Reports
SunPass - Latest Quality Issues
Android
Apr 17, 2024
Keeps on saying that it needs to update but there is no update on the main screen but when you go to Play store it's already updated it must be a bug
Android
Apr 24, 2024
When i open the app, i am told to update the app, but at the playstore, it does not give the update option. Also i don't get password change link for hours. When the link does show up in the email, it has already expired!! Disappointing!!!
Android
Apr 25, 2024
YOU NEVER CONTACT THEM, LOUSY COMPUTERIZED RESPONSE. IT'S A HORROR MOVIE TO THINK YOU MUST NEED THEM. HOURS TO ANSWER AND THEN THE LOST ANSWERING MACHINE, THE WORST OF AUTOMATED SYSTEM.
iOS
Apr 29, 2024
Poor data practices in my opinion
I deleted my account a long time ago. I just recently got an email about a change on my account that included payment information. It appears they did not delete the account, and kept all of my information. This to me is a poor data practice as it could leave me, as a user, vulnerable, when I should not be.
Android
Apr 30, 2024
I already had a board when I removed it and put a new one it didn't give me specifications to remove one and put another one bored me I deactivated it I waited the 24 hours it recommended and when I went to the activation it kept telling me that it was already updated but he never let me put a new board
iOS
Apr 30, 2024
Terrible
Tried to order a new transponder. After three attempts I gave up. Each time the screen would gray out as if my payment was processing, however, the screen never cleared. After three attempts, I'm done with this app.
iOS
May 8, 2024
What a ripoff!!
Bought the transponder, set up the account, funded the app and abracadabra… it doesn't work. I ended up losing my money and still had to pay the rental car company those outrageous “pay by plate “ fees. There is no recourse because the SunPass folks are inaccessible. The app just doesn't work! Just one more way to throw away your money in this state.
Android
May 8, 2024
Every time I log in it tells me to update latest version but when I do it doesn't give me the option to update I have uninstalled the app and reloaded it and it still says the same thing very annoying
Android
May 10, 2024
App keeps asking for update.
SunPass - Product Description
SunPass is the Florida Department of Transportation's innovative Prepaid Toll Program.  Incorporating the latest technology, SunPass can be used on Florida's toll roads and most toll bridges. SunPass customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads.  

Enjoy the convenience of managing your SunPass account, anytime,  just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management.  

Features
   Check account balance.
   Add funds using a Easy Pay or new credit card.
   Save credit card for Easy Pay.
   View transaction activity.
   Update vehicle information.
   Add transponders to existing accounts.
   Update your transponder status.

SunPass es un programa innovador de peaje prepagado del Estado de la Florida. Incorporando la última tecnología, SunPass se puede utilizar en todas las carreteras y casi todos los puentes con peajes a través de la Florida. Los clientes de SunPass pagan los peajes más bajos, ya que las tarifas son más bajas que las tarifas en efectivo.


Disfrute de la comodidad de manejar su cuenta de SunPass en cualquier momento, con solo descargar la aplicación e iniciar la sesión utilizando el mismo número de cuenta, número del transponder o nombre de usuario y PIN establecido para el manejo de su cuenta en línea. 


Chequear el balance de la cuenta.
Agregar fondos usando Easy Pay o una tarjeta nueva.
Ver la Actividad de la cuenta. 
Modificar la información de los vehículos.
Agregar transponders a una cuenta existente. 
Cambiar el estado del transponder.
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