53
fair

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
90 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
39 Reports
User Feedback
30%
iOS
39 Reports
70%
Android
90 Reports
Sydney Health - Latest Quality Issues
iOS
May 7, 2024
Useless app
This app is helpful for pulling up your ID card - and that's it. The Sydney AI can't answer any questions and the app is horrible to navigate. Don't waste your time. Anthem is awful!!!
Android
May 8, 2024
Takes forever to load and has errors when loading my union benefits
iOS
May 8, 2024
Real bad application
I had used virtUal care apps from other providers before but this app is the worst. After i selected virtual care and submit payment it told me it cannot use my camera and microphone !
Android
May 8, 2024
It doesn't tell me how much of our deductibles we have met. Individually or a family. It only says out of pocket max. The interface is confusing. Cigna was WAYYY better.
Android
May 8, 2024
When I go to create an account it says I already have an account but when I go to recover my account it says my account doesnt exist 💀
Android
May 8, 2024
I hate forced 5 star reviews. like the ability to search for in network care providers. search functionality for coverage questions also works well. unsure how helpful a change like this would be but searching for primary care physicians showed many options: family, internal, etc. and didn't group them together. at least some context when multiple options like pcp are presented would be helpful like the differences and licensed or not.
Android
May 9, 2024
patient portal is screwed up. been that way since Jan 1 2024.
Android
May 9, 2024
Less of a headache changing healthcare providers than having Elevance fix anything for you. They mark your ticket closed without verifying they fixed anything, subsequent replies to email are ignored (I guess cause your ticket is closed) so you call and spend another 40+ mins on the phone just to repeat the process. Its been over a month of this cycle and still nothing resolved. Dont dare reply back to email you, it gets me no where. Find another healthcare provider, you'll spend less time!
Android
May 10, 2024
I haven't been able to view my coverage for weeks since switching coverage at the beginning of the month; I can't view documents, and at one point my health plan disappeared and it literally gave me anxiety because I thought I had somehow been dropped and had to view my benefits on my work portal just to be certain. Please do better.
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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