58
fair

Teladoc Health - Telehealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
222 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
110 Reports
User Feedback
33%
iOS
110 Reports
67%
Android
222 Reports
Teladoc Health - Telehealth - Latest Quality Issues
Android
May 8, 2024
It works most of the time but it's slow to load and can be buggy
iOS
May 8, 2024
Unreliable
Wish 0 stars was an option. The providers are notorious for cancelling same day or so incredibly last minute, and then there are ones with so few appointments you have to wait weeks for an appointment (and in my experience they will STILL cancel on you!!) insanely unreliable mental health care, Teladoc needs to do better.
Android
May 9, 2024
The app is very buggy. When signing up, I receive "There has been an error, please try again later".
iOS
May 9, 2024
Worse service ever
I think it's truly sad that they charge you $56 to speak to a doctor and they don't help you… I have worked in medical field since 2007 and I could've told myself to go to a walk in clinic instead of saying I just don't think I can help you cause I can't see you well that's the whole point of Teladoc… I think the service is a complete rip off and I will never use it again
Android
May 9, 2024
Teladoc is great. The app, however, is absolutely awful. It's not responsive to most touch/swipes. It doesn't show updated information/appts. And it's is extremely laggy. I really wish they would fix all this. It makes it extremely difficult to utilize the services if the app isn't functional.
iOS
May 9, 2024
Terrible app
This app crashes, resets, is hard to use (for example-the scroll bar is way at the bottom of screen in a light color, so you don't see it). Get a decent developer to fix or rewrite it
Android
May 9, 2024
App is very flawed. Messages page will not open or respond at all so im unable to accept my next appointment, my provider didn't even get notice of one of my appointments until the day of despite it being scheduled weeks in advance. When I try to open the email link to accept my new appointment in the browser, it makes me reset my password and won't take my credentials unless I use the app, where I can't access messages! This has been going on for as long as I've had the app (appx 5 months)
Android
May 10, 2024
PLEASE DO NOT DOWNLOAD THIS APP... FIND A DIFFERENT DR.. OR ONLINE DR .. TOTAL SCAM... SCAMMED ME OUT OF OVER $152 DOLLAR'S!!! WASN'T SUPPOSED TO CHARGE ME FOR ANYTHING.. AND I ONLY SIGNED UP FOR A MONTH.. TRIAL PERIOD WAS FOR 30DAYS... THEN THEY WERE TO CHARGE MY CARD.. BUT ONLY AFTER 24HRS THEY CHARGED ME FOR A YEÀR INSTEAD.... HOW BLATANT CAN A PERSON, COMPANY OR ONLINE APP BE?. WE THE CONSUMER'S ARE BEING TAKEN ADVANTAGE OF FROM THOSE DOING BUSINESS LIKE THIS ONE.. TAKE A LOOK AT YOUR BILL
Android
May 10, 2024
Thus site needs a lot of help. I can't view messages at all, I consistently get server errors when navigating. Can't get the video calls to work in the app or online.
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.  
 
EXPERIENCE AND EXCELLENCE 
Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. 
 

SEAMLESS CARE FOR ALL OF YOU 
Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The  

With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0.   


PERSONAL AND PERSONALIZED 
Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. 

The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. 

OUR SERVICES INCLUDE:
 
24/7 CARE 
On-demand appointments any time of day with board-certified physicians for:   
- Colds and flu 
- Pink eye 
- Sore throats 
- Sinus infections 
- Rashes 


PRIMARY CARE 
Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: 
- Routine checkups and preventive care 
- Goal-setting and a personalized care plan 
- Lab orders (bloodwork) 
- Checking blood pressure and other vitals
- Managing chronic conditions 

 
CONDITION MANAGEMENT 
Depending on your coverage, you may be eligible for: 
- Programs to help manage conditions like diabetes and high blood pressure 
- Connected devices like a blood glucose meter or blood pressure monitor 
- Expert health coaching 
- Health data, trends and actionable insights 

 
MENTAL HEALTH 
Licensed therapists, psychiatrists and self-guided content for help with: 
- Anxiety and stress 
- Depression or not feeling yourself 
- Relationship conflicts 
- Trauma 

 
NUTRITION 
Registered dietitians who can help with: 
- Weight loss 
- Diabetes 
- High blood pressure 
- Digestive issues 
- Food allergies 
 
DERMATOLOGY 
Dermatologists who diagnose and treat common skin conditions, such as: 
- Acne 
- Psoriasis 
- Eczema 
- Rosacea 
- Skin infections 
 

Your coverage might also provide access to: 
- Specialists for a second opinion on surgery, a diagnosis or treatment plan 
- Therapy and coaching to help with back and joint pain 
- Imaging and sexual health testing referrals 

 
CHECK YOUR COVERAGE 
Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees.  
 
SECURE AND CONFIDENTIAL 
We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

  
AWARDS AND RECOGNITION 
- Company of the Year—Healthcare Dive, 2020 
- World’s Most Innovative Companies—Fast Company, 2021 
- Largest Virtual Care Company—Forbes, 2020
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