52
fair
Mobile Account Manager – My O2 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Tools
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
172 Reports
172 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
60 Reports
60 Reports
User Feedback
26%
iOS
60 Reports
60 Reports
74%
Android
172 Reports
172 Reports
Mobile Account Manager – My O2 - Latest Quality Issues
iOS
May 9, 2024
Can’t log in
It's logged me out and when I try to log in it's just a white screen. Can this be fixed please
iOS
May 9, 2024
Where is my chat
I was talking to support and waited for 2 hours. The chat disappeared when I got a reply
Android
May 9, 2024
After spending more than 1 hr to change my password, I had to go to my PC , to my virgin media account, and change the password. Then, I came back to my phone and input the same password. This it accepted. The previous attempts on my phone kept telling me the password was invalid, with no strength shown, going round and round in circles. Please sort out the mobile app to accept complicated passwords. The current version does not.
iOS
May 9, 2024
Hardik
Never buy a contract with [phone]. There is no one to talk to when you want to end your contract and it takes you to virtual assistant and then it takes an hour for someone to come to talk to you on virtual assistant. They do it deliberately so that you can never get out of your contract once you finish your contract. I have been paying £30/ month from last 4 months. I haven't got time to wait on virtual assistant to wait for an hour to speak to someone. I have tried calling [phone] a few times and no answer after waiting more than a few hours on the phone. [phone] used to be one of the best companies but it has gone down hill very badly.
Android
May 10, 2024
Please fix this app. It hasn't worked for the last 4 or 5 updates. Keeps crashing with no connection . I used to pay within the app , and pay airtime and device as separate amounts. It now tries to connect to the website but fails over . It is your end, not mine as I have changed handsets a number of times with the same problem ..If I can't pay my bill and I am disconnected , the relevant watchdog will side with me ...SORT IT
Android
May 10, 2024
Since I got Virgini Media, I haven't been able to view my bill online via this app. Usually its absolutely fine but for months now I can't view anything. I can log in but thats it. I've logged out, uninstalled the app and then reinstalled it but still the same issue. Not happy I can't see my [phone] bill online or even check my usage.
Android
May 10, 2024
Not been helped at all
Android
May 10, 2024
Can log on but can't pay my bill online . Been like this for months now and getting fed up with having to phone up to pay my bills I just to use my account on line. Keeps saying error code 500 please 02 sort this problem out.
Android
May 10, 2024
Unable to log in, saying its unavailable to me!
Mobile Account Manager – My O2 - Product Description
The O2 app that allows you to manage your mobile accounts, access exclusive offers and shop for new accessories and mobile devices! With the My O2 app you’ll be able to add data Bolt Ons, see your recent mobile charges, check your allowances, shop for new device upgrades and gadgets in our online store and get access to exclusive offers for O2 customers including free Wi-Fi. Sign in safe and securely with your fingerprint to access personal details and bills support. Sign up to Airtime Rewards, shop well-known brands and receive discounts on your O2 mobile bill! The explore tab of our app gives you the option to buy our best-selling products with exclusive offers on the latest android devices and accessories including Samsung Galaxy S20, wireless headphones, Fit Bits and many more. Bear in mind that the My O2 app isn’t available for O2 Business customers. And if you use the My O2 app outside of our Europe Zone, data roaming charges may apply.
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