30
poor
Tesco Bank and Clubcard Pay+ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
72 Reports
72 Reports
User Feedback
48%
iOS
72 Reports
72 Reports
52%
Android
78 Reports
78 Reports
Tesco Bank and Clubcard Pay+ - Latest Quality Issues
Android
May 8, 2024
Phone being reporting app as crashing for some weeks now. Today the app asked to confirm details and it fails after entering security number. I have tried to reinstall but it fails at same point. Interestingly if I go back a page I can see for a brief moment a page asking me to enter a pin which hasn't been sent to me (I didn't receive it)
Android
May 8, 2024
Can't sign into the app anymore just keeps spinning then saying Can't sign in at moment try again later
Android
May 8, 2024
Down. I need to pay my bill
iOS
May 8, 2024
App is working again!
Login issues ✅ Download statement ✅
Android
May 8, 2024
As others have said, app disables biometric log in. Probs for security number then password, tells you it's wrong! Ends up locking password forcing you to reset. Also I tried to apply for credit card but it populates address. It then says the format is wrong (special character) but doesn't allow you to change this field! Have changed address in online banking but this doesn't seem to fix it
Android
May 8, 2024
It is very disappointing its gone from bad to worse it asking for finger print and then it asking me for pin and then password before then it asking for finger print and then went straight to account
Android
May 9, 2024
App is very slow to load, when it does, clicking on statements takes ages to open. Used to be alot faster, paying outstanding balance via bank transfer option does not work, or when it does, it takes more than 24 hours to show. It needs looking at and fixing.
Android
May 9, 2024
just lately it has been extremely hard to log in I have checked up date, OK I have checked phone that's OK will have to use the website not good
iOS
May 10, 2024
Update needs issue sorting
App was working fine, but alerts something reset and you no longer get the limit reached alert. Also the latest update now stops statements from printing or even been able to save them. Will have to request paper statement if not sorted soon!
Tesco Bank and Clubcard Pay+ - Product Description
Whether you’re topping up for your weekly shop or checking the balance on your credit card, the Tesco Bank Mobile App gives you the flexibility and control to manage your money however you want. Access your Tesco Bank Clubcard Pay+ account, credit card, savings account and loans on the go and all in just one app. Register now and you’ll be managing your money on the go with our Mobile App in minutes. You can: • Quickly and securely access your Tesco Bank accounts with Face ID, Touch ID, 5-digit passcode or your security number and password • Search and sort your transaction history • View your bank statements and account documents, and export them whenever and however you like • Set up and manage your credit card repayments by Pay by Bank, Direct Debit or debit card • Transfer money between your Tesco Bank accounts and complete balance or money transfers in seconds • Add, delete or pay your payees on the move • Activate your new cards or block a credit card that’s been lost or stolen • Use Siri to check your account balances quickly and easily, without logging in • Top up your Clubcard Pay+ account on the move using Pay by Bank • If you’ve forgotten your PIN, you can request a reminder quick and easily in app Got some feedback to help improve our Mobile App? Visit our community website at yourcommunity.tescobank.com or get in touch with us on Twitter at @tescobankhelp
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