24
poor
TfL Oyster and contactless | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Travel & Local
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
148 Reports
148 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
117 Reports
117 Reports
User Feedback
44%
iOS
117 Reports
117 Reports
56%
Android
148 Reports
148 Reports
TfL Oyster and contactless - Latest Quality Issues
iOS
May 9, 2024
Unfortunately this app hasn’t been working for sometime and it’s very frustrating. Not good
I keep getting notifications saying the TfL app has been updated but I can't seem to update it on my phone??
iOS
May 9, 2024
Bad
I can not log in to the app.
iOS
May 9, 2024
Not a stable
It's happened 2/3 time when it's take to payment page and payment done and pass not activated. So many updates coming all the time and very let update in apps . Payments line is very poor Not a very reliable
iOS
May 9, 2024
Long winded
Long winded quicker to go in shop to top up
iOS
May 9, 2024
Log off
Can this app stop login me out every time I want to use it? It is even worse than the public transport in London
Android
May 9, 2024
Garbage! Stopped updating journey data. Reported to TfL some time ago but still not working. What is the point of an app that doesn't work??
Android
May 10, 2024
Formerly useful but has not updated my journey and payment history in two months and now useless. Developers please fix this problem.
Android
May 10, 2024
I have uninstalled it because it has been impossible to complete the registration with two-step verification, the SMS code does not arrive
Android
May 10, 2024
App just catches last known balance and won't update from website, which is insanely stupid
TfL Oyster and contactless - Product Description
Manage your adult Oyster and contactless cards on the move with the app. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balance and see season tickets • Check if you have any incomplete journeys • Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier. Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks. Customers who have not already added their contactless card to an online account can do so at contactless.tfl.gov.uk. The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually. You can’t currently add Oyster photocards to this app. You can’t currently buy discounted tickets through the app. For security reasons TfL Oyster app is not supported on rooted devices. Please provide any feedback using this link https://www.tfl.gov.uk/app-contact
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