27
poor
TfL Oyster and contactless | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel & Local
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
123 Reports
123 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
92 Reports
92 Reports
User Feedback
43%
iOS
92 Reports
92 Reports
57%
Android
123 Reports
123 Reports
TfL Oyster and contactless - Latest Quality Issues
iOS
May 14, 2024
Awful Experience
Beyond the fact that I get randomly logged out all the time, this app hasn't updated my journeys (which I take daily) for over a month now. So the account balance displayed in the app is completely useless. Add to that the fact that when you do top up via the app it takes 30 minutes to process which is absurd, given that the ticket machines in the stations are instant. This could be such a useful app but it just fails at every level.
Android
May 14, 2024
So many glitches.
iOS
May 14, 2024
Extremely poor
The app crashes/ lots of bugs when trying to pay and authenticate payments, takes about 4 attempts when it works… I can't believe this is in production - TFL this is extremely poor.
Android
May 14, 2024
Downloaded the app just to check balance on my Oyster card. I was asked to provide tons of personal data including my zip code I have no idea about. Failed.
iOS
May 15, 2024
Still same Problem with payment
I tried to top up my card three times - Nothing! Still the same problem, no progress
iOS
May 15, 2024
Rubbish
It's a struggle to use, from duplicating uploaded cards to failing to recall history of previous journeys. Use if you must.
Android
May 15, 2024
I just installed the app, neither my oyster balance or my journey history is correct. Its not showing anything past 1st April! I'm wondering what exactly the point is of it is. How hard is it to sync the data properly? I think I'll stick to the website.
Android
May 16, 2024
States I have a decent balance on the card but when you use it nothing, cannot top up via the app either.
iOS
May 16, 2024
Entirely unusable now
This app has always been difficult to use, eg has never auto filled password, so I have to copy and paste from settings (now it takes 4 or 5 attempts to paste until it takes the password), slow to load cards etc, but necessary evil as someone who travels for work. But now it is rendered totally useless. On top of the password longness I describe above, I now have to type an sms code every time I log in, and then tell it to log in again. Once I've completed the quest of logging in, I now cannot make payment as the page isn't formatted for an iPhone mini, so I cannot move past the page to authorise the online payment authorisation. Developers, please use this app a few times yourselves in real time, out and about. Surely the point of this app is to be able to top up your oyster before travelling? It saves queuing and using a physical card and typing in a pin at the stations.
TfL Oyster and contactless - Product Description
Manage your adult Oyster and contactless cards on the move with the app. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balance and see season tickets • Check if you have any incomplete journeys • Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier. Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks. Customers who have not already added their contactless card to an online account can do so at contactless.tfl.gov.uk. The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually. You can’t currently add Oyster photocards to this app. You can’t currently buy discounted tickets through the app. For security reasons TfL Oyster app is not supported on rooted devices. Please provide any feedback using this link https://www.tfl.gov.uk/app-contact
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