15
poor
Three | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
131 Reports
131 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
32 Reports
32 Reports
User Feedback
20%
iOS
32 Reports
32 Reports
80%
Android
131 Reports
131 Reports
Three - Latest Quality Issues
Android
May 8, 2024
You would expect an app to be capable of even the most trivial of abilities in this day and age but no, it does absolutely nothing at all. And yes i have tried it in multiple locations, restarted phone countless times, reinstalled app, cleared cache and data and even tried on multiple devices. The only this (cr)app can do is shove offers at you. Its far more akin to adware
Android
May 9, 2024
This is just an advert portal for Three products. Three website tells me to go to the usage tab, but there is no usage tab. It just links to the Three website where I have to faff around again trying to log in. The app also seems to have trouble remembering my phone number and I have to type it in each time. It's a pointless app and I'm not sure what I'm supposed to do with it.
Android
May 9, 2024
Tells me I have been blocked from my account. Website decides to update ever so often and kicks you out of login while updating. Wouldn't recommend. Also no advice on how and why I was blocked
iOS
May 9, 2024
Worst experience with a telecom company
Got this line at the airport in Feb. every single month had a new issue arise. The last straw was having the money put in for a top up used up by three thinking I'm abroad when I'm in york city center. Hours taken out to reach a conclusion with any sort of issue with this company. That's when the app isn't crashing or failing to go past the home page. Didn't think it was so hard to get a card, give them my money, use up data. But no. You've outdone yourselves three.
Android
May 10, 2024
cannot login - keeps saying re-register account as three have updated their system and their app is even better??? when you enter all your details again to try and re-register, it says account exists. then takes you back to re-register page.? app isn't better if you cannot login or use it.
Android
May 10, 2024
The worse mobile app experience ever. Very slow, difficult to buy data packs and it takes forever to do anything.
Android
May 10, 2024
My account won't even let me log in and tells me my number isn't a three number when I am paying a three SIM only contract on that exact number
Android
May 10, 2024
Cant do anything on the app, as soon as i log in, it says im timed out and app will automatically log me out in a minute, cant interact eoth any features on app....
Android
May 10, 2024
Bugs all the time, every month I have problems with top up, cuz your app doesn't work properly, I tryed 4 cards for top up, it shows me error, 1 star
Three - Product Description
We’ve made it easy for you to stay in control of your usage, get Add-ons, view bills and use Search for answers to your Three related queries. Exclusive access to Offers, connect with us using Live Chat, and stay on top of your Account on the go with the Three app. - Discover Three Communities, a great way to get help. - Quickly launch Three+ for rewards. - Manage allowances and view current usage by logging in. - View up to 12 months of past bills and get a breakdown of your bills, including extra charges. - Exclusive access to Offers. - Use Search to view new devices and accessories. - For quick access to frequently used features, use the side menu.
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