69
fair

Tide - Business Bank Account | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Finance
Work at Tide Platform Ltd? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Tide Platform Ltd? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
57 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
22 Reports
User Feedback
28%
iOS
22 Reports
72%
Android
57 Reports
Tide - Business Bank Account - Latest Quality Issues
Android
Apr 25, 2024
App does not work. They have $20,000 of my money sitting in my account and I cannot physically move it. App keeps looping and crashing and closing. I have written multiple times. I have tried multiple phones. I have deleted and reinstalled multiple times. Still nothing. Really concerned. Avoid. Avoid. Avoid. I would hate anyone to go through what i am going through.
Android
Apr 25, 2024
Updated and the app ceased to function. Useless. Uninstalled then reinstalled and it now no longer recognised the detail Have to go through facial recognition. Literally starting from scratch. Useless
iOS
Apr 26, 2024
Appalling customer service
Ridiculously delayed responses, I've been on hold to their customer service line for 30 minutes as position -1 in the queue. How does that even make sense to be -1?
Android
Apr 26, 2024
Glitchy app which doesn't offer the claimed functionality. Worse though is the customer service, which involves lying about their services and introducing extra banking charges once you've been with them over a year. Thwy tell you you'll only pay for depositng cash, withdrawing cash, transfers in and out, but then they add accounting charges and invoicing charges for "heavy users" (read, more than three invoices a month!). Chancers, best avoided.
Android
Apr 26, 2024
Closed my account for no reason, financial ombudsman even upheld my complaint. Bad business!
Android
Apr 27, 2024
I like what tide has to offer, however I am rating 3 stars because I don't have an option to add my business logo. I want my logo to appear on payments I send to my employees.
Android
Apr 28, 2024
Terrible app, I really wonder how I got involved with this googled family. To use the app or services you must verify via Google which is very subjective. Then the various hidden charges. What a banking app. It's just a great rip off
Android
May 1, 2024
Appalling bank. Took me ages to get my money back after they froze my account for paying my suppliers. How dare I
iOS
May 7, 2024
Can’t login, no “magic link” email, bugs galore
I have an account already, reinstalled the app and asked to enter my email address, did so, no “magic link” email arrives. Have an account I cannot access nor use. Glad I didn't transfer my existing business bank account across! I'd be stuffed. If I can't trust you to provide me with a simple login, there's no chance you're going to look after any of my hard earned money! Rubbish. Look elsewhere. I wouldn't trust them to order my drink at a bar. FCA complaint being drafted as I type.
Tide - Business Bank Account - Product Description
Welcome to Tide, the UK mobile banking account that saves you time and money – so you can focus on doing what you love. 
We built our mobile banking app specially for small businesses, the self-employed, sole traders, freelancers, entrepreneurs, contractors, and start-ups - to help them save time and money.
Download the Tide mobile banking app today.
 
Open a free online account in minutes
Spend with your free business Mastercard with no purchase fees.
Use your mobile banking account card abroad for free with no foreign transaction fees.
See a clear overview of your account balance and transactions in seconds.
 
Online business accounts that scale as you grow
We’re dedicated to supporting small businesses by saving them time and money. That’s why we offer a free mobile bank account, as well as feature-packed paid plans for those who need them. Choose the account plan that’s right for you and upgrade any time as your business grows.
Tide offers online bank accounts provided by ClearBank (ClearBank® Ltd. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority; registration number 754568).
Save money with the Tide mobile banking account.

Manage your money and spending
Get a UK mobile bank account designed for small businesses, start-ups, sole traders, and the self-employed to help manage your money and spending
Create an account and send invoices easily with a tap - anytime, anywhere
Set up and edit Direct Debits and scheduled payments in a few taps
Build your credit score with Tide Credit Builder - tailor-made for new businesses
Chat to the Tide support team in-app, 365 days a year
Access your money in your UK mobile account on any device at any time - laptop, desktop, tablet, smartphone
Have multiple bank accounts and instantly switch between them to keep your business organised
 
Stay on top of your spending and expenses
Make paper expense claims and petty cash a thing of the past - order up to 35 Expense Cards for your team members and manage everything in-app
Upload a picture of your receipt, auto-match it to the transaction, and add a note - everything is stored digitally
Get an app notification every time you make or receive a payment in your online Tide account
 
Make bookkeeping easy
Automatically categorise income and expenditure with labels of your choice - makes accounting quick and simple
Sync with your accounting software - Xero, QuickBooks, FreeAgent, Sage, KashFlow, Reckon - and give access to your accountant
 
Stay in control with easy card management
Freeze your card if you lose it, then unlock it if you find it again
Access your card’s PIN in the app - safely and securely - if you forget it
Order a free replacement card in a few taps if you lose yours
Access your online account securely with pin, thumbprint or face ID verification
 
What people are saying about Tide
“A disruptor in the conventional banking system… it’s proving popular.” – BBC News
“Tide is making waves in the previously staid world of business banking.” – The Telegraph 
 
Ready to get started with a smart online bank account? Sign up in minutes today.
Visit our website: www.tide.co 
Like us on Facebook: www.facebook.com/tidebanking 
Follow us on Twitter: @TideBanking
Follow us on Instagram: @tidebanking
See what’s new: https://www.tide.co/blog/new-feature/ 

Tide is built around our community, and we’re constantly working to bring you brilliant new features.
See what’s new: https://www.tide.co/blog/new-feature/ 
💙 Tide | Do what you love 💙
Become your own boss in 2023. Download the Tide app to get started.
Want to improve your unitQ Score by 20% within 30 days?
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