82
good

Tile - Find lost keys & phone | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
851 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
146 Reports
User Feedback
15%
iOS
146 Reports
85%
Android
851 Reports
Tile - Find lost keys & phone - Latest Quality Issues
Android
May 8, 2024
Won't let you cancel membership. Was charged 30 dollars for a service I don't use
Android
May 8, 2024
The functionality of the basic service is less than air tag if you don't have premium, but still functional
Android
May 9, 2024
It's very useful, but the battery life is poor. Sometimes you don't even notice it when it's nearby.
Android
May 9, 2024
I don't know? I installed the app but it only has an ad on top and the "Add A Device" icon on bottom of the page which takes me over the installation again!? It does Not show me my tile device!
iOS
May 9, 2024
Burns through batteries without warning
Tiles are burning through the batteries and not warning me so when something goes missing all I have is a replace battery icon and can't find the tile. I should have switched to AirTags
iOS
May 9, 2024
Rubbish, doesn't work anymore!
Was given this as a present to keep track of my keys and mobile etc, not only did the battery cover fall off now lost forever but after battery ran out, trying several new ones has no joy in making the sound work any more. Tried 3 different brand new batteries, all it does now is constantly send emails and alwrts to my mobile telling me 'my tile is nearby'!!!! So the geo locator in it is still functioning somehow even with no battery! but I cant actually use it as a finder of anything as it has no sound function any longer and wont even talk to the app! After less than a year its very poor. Wont libk to mobile, ipad or anything anymore which previously it WAS libked to! The newest feature is that the app keeps telling me it needs to be updated yet when I go to app store it shows as up to date. What the actual!!! Waste of money!!!
Android
May 9, 2024
Not helpful, had it for a few years and everytime I need to use it I feel like more features are a subscription and isn't very accurate.
Android
May 10, 2024
Tracking the tile and making it ring works well, but I can't seem to get the tile to make my phone ring
Android
May 10, 2024
Fails on kindle fire 10. Even though OS is android under the covers, even though google play store is installed and tile app (updated to latest) is downloaded from there. Every other google play store app (using many) has worked just fine. Even though in 2021 the tile app used to work fine. Nowadays, Tile complains it has no location access even though It is turned on in global AND app settings. Look on the internet, esp Reddit and many people complain about same problem! Un/reinstall, no.
Tile - Find lost keys & phone - Product Description
Tile helps you keep track of your things.
Find misplaced things nearby and far away. Add a Premium plan for the most robust finding experience for all your Tiles.

FIND KEYS, WALLETS, BAGS & MORE - Our Bluetooth trackers are small and easily attach to your things.

FIND NEARBY-- Use the Tile app to ring your Tile when it’s within Bluetooth range.

FIND FAR AWAY -- When outside of Bluetooth range, use the Tile app to view your Tile’s most recent location on a map.
 
FIND YOUR PHONE - Double press the button on your Tile to make your phone ring, even when it’s on silent.

NOTIFY WHEN FOUND -- Use the Tile Network to help find your things. If your Tile is lost, add your contact information so you can be reached when someone scans the QR code on your lost Tile. QR Codes are available on 2022 Pro, Mate and Slim Tiles. 
SMART HOME COMPATIBLE - Tile works with Amazon Alexa and Google Assistant, so finding is easier than ever. Sync your Tile account in the Alexa App or Google Home app to activate this feature. 

Get the most from Tile with a Premium Plan
Subscribe to a Plan for the most robust finding experience for all of your Tiles. You’ll receive a Smart Alert notification when you leave something behind. For U.S. subscribers, if you do actually lose something, and Tile can’t find it, we reimburse you up to your item reimbursement limit.

All new users are eligible for a 30 day free trial of a Premium or Premium Protect Plan. Afterwards, Premium is available for a monthly or annual subscription and Premium Protect is available for an annual subscription.

Item Reimbursement is provided under Premium and Premium Protect subscription with no additional fees through XCover.com and is currently available to U.S, subscribers only. 
For exclusions, conditions and limitations for Item Reimbursement, including current Item Reimbursement limits, go to https://tileteam.zendesk.com/hc/en-us/articles/360050114674
After your one-month free trial (new customers only), payment will be charged to your iTunes account.  Your free trial will end, and your iTunes account will be charged, 30 days after you sign up for Tile Premium or Premium Protect.
Premium and Premium Protect require installation of the Tile application, ownership of a Tile-enabled device, Tile account registration, acceptance of Tile’s Terms of Service and acknowledgment of Tile’s Privacy Policy.  
For Japan:  No refunds or exchanges for convenience are permitted.  
For Korea and Quebec: Residents of Korea and Quebec’ first subscription fee will be charged in 30 days instead of a free trial.

Additional conditions, terms and limitations included in the Tile Terms of Service and Privacy Policy.  
Terms of service: https://www.thetileapp.com/en-us/terms-of-service
Privacy policy: https://www.thetileapp.com/en-us/privacy-policy

Apple Notes:
The app utilizes Bluetooth Low Energy (BLE) to communicate with your Tiles. 
The app utilizes Location Services to record the most recent location of your Tiles, based on your phone’s geolocation data.
Continued use of GPS or Bluetooth running in the background can dramatically decrease battery life.
Requires purchase of Tile-enabled device, Tile account registration, acceptance of Tile’s Terms of Service and acknowledgment of Tile’s Privacy Policy.  
By installing this app, you consent to its installation and the installation of updates or upgrades released through the platform.  You can turn off automatic updates through your device settings, but if you do not update your app, you may experience reduced functionality. Some updates may change the way we record data or change data stored on your device. Any changes will be consistent with Tile’s Privacy Policy. You can withdraw your consent at any time by removing or disabling your app.
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