51
fair

TurboTax: File Tax Return | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
27 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
76%
Android
364 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
115 Reports
User Feedback
24%
iOS
115 Reports
76%
Android
364 Reports
TurboTax: File Tax Return - Latest Quality Issues
iOS
May 8, 2024
Huge Catch
Had to file my taxes closer towards the deadline due to technical issues, so i decided to use turbotax since i didn't have alot of time left. Not only did it force me to upgrade, but I received nowhere close to the return i was shown. Went from a $440 to an $8 return, i don't even know how those numbers even end up working but I don't really care for any excuses this company has to offer. I got my taxes done at the expense of them robbing me. Never using again.
Android
May 8, 2024
The price for this service is ridiculous! After the government took my money, they then changed my bank account without my authorization!
iOS
May 9, 2024
Tricks you
Tricks you into paying way more fees than agreed upon until after you're done and filed and paid! Dont do it-stay away! File with someone else.
Android
May 9, 2024
Loved this app and used it for years! UNTIL we hit a major problem pertaining to the 2008 First Time Homebuyers Credit. There is a glitch. It doesn't fill in the whole form 5405 for you. Then it rejects your return. I called customer service and the IRS. Nobody could help me fix it! I'll miss you TT, but next time I'm using Taxslayer...
Android
May 9, 2024
It worked however had issues with my direct deposit my check was sent in the mail. And I also had concerns about data breach. Possibly might want to switch to a scramble key code encryption... Just a suggestion.. 😺 ask Ray.
Android
May 9, 2024
Taxes done and I haven't receive them accepted by IRS
Android
May 10, 2024
Used turbotax for over 10 years and I'm just not happy with the prices anymore. $245 to file, I will be switching to another company next year. Highway robbery bruv, highway robbery smh
Android
May 10, 2024
I can't file because of some BS payment error with my brand new debit card that works just fine everywhere else and I've been trying for weeks with no help in sight. Like your support can't even help merely submit my taxes from their end since I can't do it in any format. I even tried resubmitting my taxes in a new account, thinking my old account got bugged but that same payment issue persists. I shouldn't be penalized over this in any way because I'm trying to submit my taxes before deadline.
Android
May 10, 2024
Still haven't heard anything about my return that I e filed in January they said it would deposit in two weeks max then they charged me 69$
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax.  

TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours.
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FILE YOUR OWN TAXES
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• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1)
• We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2)

FILE WITH EXPERT HELP
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• Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. 
• NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3)

GET STARTED EASILY
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• Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad.  
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology.

FEEL CONFIDENT
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• Maximum Refund Guaranteed - On Average $3,267.
• TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right.
• ExplainWhy™ - Understand the “why” behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish.
• Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more.
• Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet.

See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/

1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice.

2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
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