Quality degradation at United Airlines  
Users report higher volume of Quality Issues than usual
45
poor

United Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
560 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
338 Reports
User Feedback
38%
iOS
338 Reports
62%
Android
560 Reports
United Airlines - Latest Quality Issues
Android
May 10, 2024
horrible process. very buggy
Android
May 10, 2024
Very glitchy. Anytime the app has to call the website (flight change, seat info), it loops back to the app and white screen freezes. If I try to complete the task at the website, it calls the app and gets the same white screen result. Fine for booking and checking in, fine for displaying a boarding pass, but I have to uninstall every time I need to actually do anything related to a current trip.
Android
May 10, 2024
I have tried to scan my passport 6 times. It takes the pic, gathers the correct data and a spin as I select save the app crashes.
iOS
May 10, 2024
Website, app, and email fail to show that carryon bags are included or not
Website, app, and email fail to show that carryon bags are included or not
Android
May 10, 2024
Terrible app. Password reset doesn't work, login doesn't work, just generally non-funtiinal.
Android
May 10, 2024
Forced to download a poor UI app when they refuse to build a fully functional website.
Android
May 10, 2024
Doesn't work. Was ok flying domestic alone but stopped completely when adding passports and companion
Android
May 10, 2024
It used to be very great, but lately the app glitches a lot and my boarding passes don't show up.
Android
May 11, 2024
crashes all the time, on different devices. checking in is a horror.
United Airlines - Product Description
Meet the United app 
 
From planning, to booking, to day of travel, we’ve got you covered.  

On our app you can: 
• look for flights across our global network and book them easily for yourself, or your friends and family
• check in for your flight and get your boarding pass before you get to the airport
• change seats, or flights, if something better becomes available
• make sure you’re prepared for your trip with our Travel-Ready Center
• add your bags, drop them at bag drop shortcut, and track them along your journey
• use our built-in terminal guide to find your gate and navigate the airport with ease
• watch movies, play games, and pay for inflight snacks and drinks while you’re in the air
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app
• talk, text or video chat with an agent if you have any questions about your trip
• figure out your next move if your flight is delayed or cancelled
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