Quality degradation at UnitedHealthcare  
Users report higher volume of Quality Issues than usual
56
fair

UnitedHealthcare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
443 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
130 Reports
User Feedback
23%
iOS
130 Reports
77%
Android
443 Reports
UnitedHealthcare - Latest Quality Issues
Android
May 10, 2024
I can't git ahold of them won't let me change password and my Medicare is now worthless they lied to me I don't git no benefit from United Health I. Going back to Blue Cross
iOS
May 10, 2024
Suddenly Locked me Out
It has been nearly 4 months since I was able to sign in. I have spoken to representatives numerous times and have been told each time that it's a problem on their end. They assured me IT was working on the issue and I would receive an email when it's resolved. That has not happened and I have no way of getting into the app to see my EOBs. This has been a horrendous experience and I am absolutely disgusted with UHC. I'd give this a HALF STAR if it were an option.
Android
May 10, 2024
I just updated the app, and now it doesn't work. After I log in, the buffering symbol just spins in the center of the screen, and nothing happens. I deleted and reinstalled the app and have the same thing.
iOS
May 10, 2024
App freezes
I log in, I see a list of my plans, and then the app freezes. I can't select a plan and move forward. Eventually it tells me that it's timing out and logs me out. On the plus side, this is pretty much identical to my experience with my laptop and the Safari browser. Apparently they have something against Apple users.
Android
May 10, 2024
i can't find care. agents don't pick up where you left off, but you get a new one, square zero, every time you need to contact them. also despite so many places listing UHC as in network, but not my UHC for some reason, is super annoying and i don't know how to make sense of that.
Android
May 10, 2024
where is my others supplies
Android
May 10, 2024
Difficult to navigate.
Android
May 10, 2024
I can't send my order n online. it doesn't give option. the place order isn't highlighted
Android
May 11, 2024
The app will not open for me. It has been stuck for over a month on just a swirling circle. The app is updated and I tried logging out and back in.... nothing is working. Help 😞
UnitedHealthcare - Product Description
It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan.  
 
Check your benefits: 
 - See what your plan covers, including copays and out-of-pocket expenses.  
 - Track your deductible and out-of-pocket max. 
 - Follow new claims from start to finish and review old claims too.  
 - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. 
 - † Pay your claims using Optum Bank HSA balances 
 
Find & price care:  
 - Search doctors, specialists, hospitals, and clinics in-network and near you 
 - † Access virtual primary care and start a virtual urgent care visit, 24/7 
 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. 
 - † Find out how much a service or treatment might cost you before you get care.  
 
Access the info you need: 
 - See your records, including immunizations, lab results and procedures from all your providers. 
 - Use your digital member ID card from the app whenever and wherever you get care. 
 - † Save your health plan details to your Digital Wallet for easy access 
 - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more 
 
Prescriptions: 
 - † Fill prescriptions, review medications, and search medication info and pricing   
 
Take charge of your health:  
 - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration 
 
Get help with live chat: 
 - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate 
 
 - † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type. 
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