70
good

Direct Express® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
90%
Android
225 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
26 Reports
User Feedback
10%
iOS
26 Reports
90%
Android
225 Reports
Direct Express® Mobile - Latest Quality Issues
Android
May 9, 2024
I wished I could rate 0 because direct express is TRASH and most people that work for it are too why I say this is because they sound like they work for joe Biden they can't listen and can't follow directions soon as I get my money im cancelling the card and a big F u to direct express bunch of garbage
Android
May 9, 2024
My account was frozen without notice. I found out when I tried to pay for $200 of groceries which I had funds for. It was the most humiliating experience of my life. When I called they said there had been a security breach in the company & I could be charged $5 for a new card to arrive in 10 working days or $20 for a card in 2 working days. The first $20 card never came so I had to pay another $20. After the first call the system never allowed the option to speak with a live rep. ZERO stars!!
Android
May 9, 2024
The app stopped working for me when I called customer service I couldn't really get help. They asked me for all my personal information but no one really helped. And the employees where not very professional and kept interrupting me when I would speak instead of listening. Don't bother using this app it's a waist of time and energy.
Android
May 9, 2024
When you finally get the app up I love it but the people you deal with really were rude while trying to get the thing to work you want to know more you have my number call me
Android
May 9, 2024
a little difficult time get to purpose oof call
Android
May 10, 2024
card is not usable at most places. transfers are expensive and often don't go through.
iOS
May 10, 2024
Small inconveniences.
I am more than satisfied with this card and the user friendly mobile app. The only thing I wish they could improve on is the consistency of transferring money to other debit cards, such as cash app. It works great at times and other times it gets declined. No one has given me a reason for the inconsistency.
Android
May 10, 2024
They keep u from getting ur money to pay ur bills or get groceries. Switch to any other company but them .
Android
May 10, 2024
worst customer service experience ever!!!!! I called to get help to download my statement and the lady was like so why are you calling if you have the app. I said mama I'm calling because I need help that's why and immediately said don't be getting attitude with me and I asked to speak to a manger and she said its ok you don't have to talk to me and hung up on me. I can just imagine the elderly having problems with there cards and getting the worst person on the other end. Direct Express do bett
Direct Express® Mobile - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563.

When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.
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