78
good
Volaris | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
27 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
53 Reports
53 Reports
User Feedback
44%
iOS
53 Reports
53 Reports
56%
Android
67 Reports
67 Reports
Volaris - Latest Quality Issues
Android
May 1, 2024
I was a victim of scam by this company, I missed my flight in an urgent situation and in the end I didn't get my money back, those who read this comment don't ignore it, they are professionals in the art of scamming
Android
May 2, 2024
Giving me unexpected error
iOS
May 4, 2024
Very bad. Please ask Aeromexico for help.
Very difficult to navigate your app. Your IT managers need to go back to school. They should feel sorry for them very badly. Please go to the aeromexico website so that your managers can learn something good. I give you 3 stars but you deserve -5 stars
Android
May 5, 2024
It doesn't work
Android
May 5, 2024
Their app has not registered renewals in the MY TRIPS category for days, making it necessary and difficult to enter the page.
iOS
May 6, 2024
Combo flexibilidad is a scam
Their combo más flexibilidad used to be good but now it's a scam, a fraud. I tried to change my flight dates and it cost less to buy them new again than to make a change using this “insurance”. For flights costing originally about $4,800 MXN The price for a change was about $13,000 MXN. They said they don't apply discounts to changes. When I searched for these same tickets on my own they were $4,900. Volaris knows no one will be able to use this insurance and is profiting off of a fake service that doesn't really benefit the customer. I won't be flying Volaris again. Besides they are terrible at customer service, their agents are cold and couldn't care less. Typical of Mexican airlines. 🙄
iOS
May 6, 2024
Reviewed
Great except timed out. Should be age adjusted
iOS
May 7, 2024
Terrible App
Deficient in so many ways. The only you can see your booked flight is to put in a reservation code, even if you have an account and booked thru the app ! I only use this airline if there's no other option.
iOS
May 8, 2024
Use the mobile app
Laptop browser session would not work for checkin. Ouch. If your ticket included one carry on, it does not show that until after you verify or adjust checked bagage, and there is no option to verify or add carry on prior to completing check in. This is very confusing. Please fix this app. Thank you, -s.
Volaris - Product Description
Faster checkout: now, you can create profiles to save all your personal info. That way, you can complete your purchases in a jiffy. Check-in: when it’s time to check-in have your boarding pass at hand. My trips: find all the details you need to know about your upcoming flights. Check your itinerary, flight status, boarding gate, seats, and more. Customize your booking: add services such as checked or carry-on bags, seats, the inflight menu, or combos, even if you are already at the airport and minutes away from boarding the plane. Get help instantly: link directly to our chatbot in WhatsApp and Facebook Messenger to receive immediate assistance. Find inspiration: read about our destinations and pick a place for your next great adventure. Download the new version of our app today and take off with us.
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