48
poor
Volaris | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
65 Reports
65 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
62 Reports
62 Reports
User Feedback
49%
iOS
62 Reports
62 Reports
51%
Android
65 Reports
65 Reports
Volaris - Latest Quality Issues
iOS
May 14, 2024
Inconsistent
APP doesn't work at times.
Android
May 15, 2024
It's a crap airline they always make you overpay they never take responsibility, nothing or they look for excuses to overcharge it's the worst thing about airline
Android
May 15, 2024
Very bad application and attention, I booked a flight at a certain time and when he sent me the confirmation it was a different flight and not the one I selected. I called, and the phone line has terrible service, it doesn't sound good and it's difficult for a person to answer you, the first time they hung up on me. When the call came in, despite it being an app problem and not even 15 minutes after it happened, they wanted me to pay more than $2000 to make the change. Abysmal!
iOS
May 15, 2024
Problems with systema
A lot of problems with the website
iOS
May 15, 2024
Lousy service
Terrible attitude towards the customer and they don't give the correct indications, they make exit door changes and they don't warn! I'm sick of this airline 😣It's important to let the Customer Service know that the customer deserves respect, and the best of services!
Android
May 15, 2024
It's always wrong! Neither the page nor the app can I buy my tickets Despite the fact that it is advertised there is no hot sale discount, even more expensive flights are even more expensive
iOS
May 17, 2024
Printing Boarding Pass
You're force to download boarding pass now. The customer service is getting worse when you think it can get more worse.
iOS
May 17, 2024
Worst airline in Mexico
Avoid at all cost. It's not worth it, the crew are very rude especially if you don't speak Español. They keep changing your seats until you board your flight and even after you board the flight. I've heard it's relatively a decent airline compared to others in Mexico but my experience with Aeromexico and viva Aerobus are far better, in terms of the crew they are very friendly. I would never fly with Volaris if I have other options even it costs a few bucks more. It's not the value and service we pay for.
iOS
May 17, 2024
😡SUPER BAD SERVIO 😡 FLIGHTS RESOLD
😡😡😡😡😡😡😡😡😡😡😡😡😡They resell the flights and make you wait to see if we can board, it's super ridiculous that they do that and waste people's time, I missed a doctor's and bank appointment, I can't believe they do that, any airline I've flown on has done something similar so I won't fly on this airline anymore. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Volaris - Product Description
Faster checkout: now, you can create profiles to save all your personal info. That way, you can complete your purchases in a jiffy. Check-in: when it’s time to check-in have your boarding pass at hand. My trips: find all the details you need to know about your upcoming flights. Check your itinerary, flight status, boarding gate, seats, and more. Customize your booking: add services such as checked or carry-on bags, seats, the inflight menu, or combos, even if you are already at the airport and minutes away from boarding the plane. Get help instantly: link directly to our chatbot in WhatsApp and Facebook Messenger to receive immediate assistance. Find inspiration: read about our destinations and pick a place for your next great adventure. Download the new version of our app today and take off with us.
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