Quality degradation at Wirex: Buy, Spend & Sell BTC  
Users report higher volume of Quality Issues than usual
61
fair

Wirex: Buy, Spend & Sell BTC | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
164 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
206 Reports
User Feedback
56%
iOS
206 Reports
44%
Android
164 Reports
Wirex: Buy, Spend & Sell BTC - Latest Quality Issues
iOS
May 7, 2024
More than 5 month waiting for my withdrawal
And no one even responds to emails or tickets. Its a TOTAL SCAM BEAWARE!!!!
iOS
May 7, 2024
Avoid at all cost
The customer service is a joke, My account has been restricted for months, despite numerous raised tickets to get it resolved. If I could give this company a 0 rating I would. I have over £1000 tied up which I can't move, can't transfer, can't withdraw. It's outrageous.
iOS
May 7, 2024
literally zero support!
my account is nearly a month in verification and nothing happens! i made couple of tickets and only one answer came back that nothing helped and that was more then a week ago!
Android
May 8, 2024
I put some money in a week ago and I can't do anything with it. I've got it blocked. I've written to them and they don't listen to me
iOS
May 8, 2024
Wirex blocks cash payouts systematically
I entered a cash out request and it has been on hold, no response no support chat, no phone number. I don't know if they will pay my funds back. Like a third world Russian bank. Avoid at all cost, your money is not safe here.
Android
May 9, 2024
I can't pass verification; they don't respond to support requests. The application does not allow you to send a request, it constantly gives an error.
Android
May 9, 2024
Nice, but miss Dark mode on UI, or another themes (you know am working night time :)
Android
May 9, 2024
Seem good at the moment but there is no online help on the app. On the website took me ages to find the help and then it only for certain scenarios. Eventually raised a request and the answer was totally unrelated to question I asked. Automated too much! Bit awful there. Plus you can't see crypto prices in usd just shows them in gbp. You can't change it. Who looks at bitcoin price in gbp?
Android
May 10, 2024
The app is ok. The banks service is very bad. They lock your account when verifying funds and they do not respond to emails sent to support. I would not recommend this as a main/only account as you could suddenly be left without access to your money.
Wirex: Buy, Spend & Sell BTC - Product Description
Download the Wirex app today and discover seamless and secure ways to store, buy, exchange, spend and earn variable interest on crypto and traditional currency at competitive rates available. 

Open an account in minutes 
Used by 4.5m+ people all over the world, Wirex is on a mission to make crypto and fiat currency equal and accessible to everyone. Sign up and take control of your digital currency, including BTC, ETH, LTC, WXT, XRP, WAVES, DAI, XLM, NANO, AAVE, LINK, YFI, UNI, MKR, UMA, OMG, BAT, ZRX, SNX, FTT, LRC, KNC, CRV, SUSHI, COMP, BNT, REP, BAL, XNO, ADA, XTZ, EOS, DOGE, SOL, DOT, CHZ, MATIC, AXS, GLM, IOST, SNT, GRT, QNT, SAND, MANA, 1INCH, USDC, TUSD, USDP, EURS, USDT, AVAX, LUNA, ENJ, OXT, APE, KSM, SHIB, ALGO, BNB, CELO, FTM, HBAR, NEM, TRX and NXUSD at Over-the-Counter rates. Plus, earn supercharged AER on crypto and fiat with our next-gen savings tool X-Accounts and exchange fee-free FX on a range of top fiat currencies. 

How Wirex works for you 
 •  The multicurrency Wirex card - spend crypto and fiat wherever Visa and Mastercard are accepted, with realtime conversion at point-of-sale and instant crypto rewards. 
 •  Zero exchange fees - effortlessly switch between your crypto and fiat at Over-the-Counter and interbank rates, with zero exchange fees and up to 3% savings vs. other platforms. 
 •  Next-gen rewards - Cryptoback™ rewards pay out in WXT or X-Points every time you use your Wirex card in-store or online, plus your Wirex Savings Bonus* earns up to 16% annually on the balance of your WXT or X-Points account. Now, you can supercharge your crypto rewards by staking WXT in the app for up to 8% Cryptoback™ rewards and up to 20% AER on your X-Accounts**! 
 •  High limits, no fees - free ATM withdrawals up to £400 / €400 / SG$400 / US$250 per month, unlimited spending and no monthly maintenance fees. 
 •  Flexible price plans – Wirex is for everyone. Open an account for free or choose the Premium or Elite plan for supercharged crypto rewards, with the option to boost your rewards even higher by staking WXT. 
 •  X-Accounts – the easy and secure way to save more. Earn up to 20% on your fiat currency** and up to 16% on crypto, calculated daily and paid weekly! Withdraw your savings at any time for free. 
 •  Wirex Credit - instantly borrow stablecoins against your BTC or ETH, with zero set up fees and no lengthy credit or affordability checks. You can borrow up to 80% of the value of your collateral with 0% interest!***

Secure & compliant 
Wirex combines resilient anti-fraud technology with practical measures like Strong Customer Authentication (SCA) and sophisticated device authorisation to give you total peace of mind, whether you’re buying, exchanging, spending or HODLing. 

A helping hand 
Whether you’re a crypto novice or a seasoned expert, Wirex gives you the resources you need to stay in-the-know. Join the discussion on our Community pages, browse the Help Centre for answers to all your crypto queries or drop our Support Team a line 24/7. 
Features and functionality vary by region – more details available at Wirexapp.com. 

* Feature coming soon in the USA 
** Earn up to 20% on your X-Accounts balance. Fiat X-Accounts are converted to stablecoins. Subject to the T&Cs and Privacy Policy
*** 0% interest available on NXUSD only
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