poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

4 Points Past 7 Days

Category: Utilities

Work at Comcast? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at Comcast? Unlock additional insights

Android unitQ Score

Android User Feedback

50%

Android
681 Reports

iOS unitQ Score

iOS User Feedback

50%

iOS
677 Reports

User Feedback

50%

iOS
677 Reports

50%

Android
681 Reports

Xfinity - Latest Quality Issues

Android

May 9, 2024

Can't get the answers I need from ai, and can't get a real person to talk to.

Android

May 9, 2024

I cannot check my account

Android

May 9, 2024

Links to really slow website. Really useless. And the upselling is annoying. Customer service sucks!

Android

May 9, 2024

terrible internet throughout home not worth a dollar. hardly tv connections to our patio.

Android

May 10, 2024

They will break the CA Privacy Act and set up a system that doesn't work if you try to request a copy of your data that they collect and stored which is illegal more than 12 times I submitted a request then they said I wasnt the account holder and need to verify my identity which I did over 12 times and every time it said it was verified I would go to the privacy request center and it say I have no active requests despite already verifying my identity over 12 times

Android

May 10, 2024

The app is as Comcastic as the internet service. Slow, unreliable, and overpriced even being free.

Android

May 10, 2024

service sucks to be expensive

Android

May 10, 2024

the info provided in app about my daughters time spent online is NEVER ACCURATE! I logged her computer on to our Home wifi today, visually watched her use it for 2 hours, yet in the app, it tells me she hasn't spent any time online today, or any day this week. This is what it says daily, and i know its incorrect. How am i supposed to monitor my childs online activity with xfinity (as is advertised by xfinity as being able to do) if the information you're providing me as a parent FALSE.

Android

May 10, 2024

New update STILL doesn't allow automatic pausing of devices between certain hours, which has been a standard parental control feature for other companies for years. The only choices are 30 min, 1 or 2 hours, or until I unpause. I am forced to remember to pause my kids' devices every night instead of it happening automatically. Super useless app.

Xfinity - Product Description

Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free:

• Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get:

• Access personalized tools and tips to help improve your WiFi performance.
• Test the Internet speed reaching every connected device in your home.
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

• If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners