Quality degradation at Your Texas Benefits  
Users report higher volume of Quality Issues than usual
50
poor

Your Texas Benefits | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
90 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
27 Reports
User Feedback
23%
iOS
27 Reports
77%
Android
90 Reports
Your Texas Benefits - Latest Quality Issues
Android
May 4, 2024
Horrible communication!
Android
May 5, 2024
Having a lot of trouble logging in. Isn't there a option it can send me a one time password through text messaging instead of emails. Awear I probably made that option like that can we fix this issue. I reset my password now it's asking me my questions, but saying incorrect answers. Lets reset all of my security questions.
Android
May 5, 2024
No works
iOS
May 6, 2024
My app doesn’t look like the screenshot
When logging in my app looks nothing like the screenshot advertised. I was told to contact a million and 1 people and no one seem to know what's going on. My app doesn't allow me to look at card or anything. I can only see my case and renew. I have the latest version of the app and my iOS.
Android
May 8, 2024
The app keeps saying I have no case and I do it's not allowing me to log in like I've called 211 so many times had amazing help from a live person but still couldn't access my account
Android
May 9, 2024
trying to renew online and won't let me the app or website not working
Android
May 9, 2024
I used this app to upload documents which were not received by the agency.
Android
May 10, 2024
It works sometimes and it hard too send your paper work it will say you sent it but they never get it so be careful
Android
May 10, 2024
I have cancer I need medicade desperately I only get 1200 a month Please review please give me a second chance.Last time I called the man said has anything changed with your case, address,phone anything,I told him no it's all the same ,he said you should be good to go.without medicade I'll end up dying
Your Texas Benefits - Product Description
The Your Texas Benefits app is for Texans who have applied for or get:  
• SNAP food benefits 
• TANF cash help 
• Health care benefits (including Medicare Savings Program and Medicaid)  

Manage and view your cases anytime you want – right from your phone.  
 
Use the app to send us documents we need. 
 
Get alerts, like when it’s time to renew your benefits.  
 
Manage your Lone Star Card.  
 
You also can report changes to your cases and find an office near you. 
 
To get started, set up a Your Texas Benefits account (if you don’t already have one). 
 
Here are features you can access once you set up your account: 
 
View your cases: 
• Check the status of your benefits. 
• See your benefit amounts. 
• Find out if it’s time to renew your benefits. 
 
Manage account settings: 
• Change your password. 
• Sign up to go paperless and get notices and forms sent to you on the app. 

Send us documents: 
• Attach photos of the documents or forms we need from you and then send them to us.  

Get alerts and view case history: 
• Read messages about your cases. 
• View documents you’ve attached and sent us through the website or app. 
• View any changes you’ve reported. 
 
Report changes about your: 
• Phone numbers  
• Home and mailing addresses 
• People on your cases 
• Housing costs 
• Utility costs 
• Job information 

Manage your Lone Star Card:  
• View your balance. 
• Track your transaction history.  
• Check your upcoming deposits. 
• Change your PIN. 
• Freeze or replace your stolen or lost card. 
 
Find an office: 
• Find HHSC benefit offices. 
• Find community partner offices. 
• Search by your current location or ZIP code.
Want to improve your unitQ Score by 20% within 30 days?
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