56
fair

Zalando – Online fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Shopping
Work at Zalando SE? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Zalando SE? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
515 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
254 Reports
User Feedback
33%
iOS
254 Reports
67%
Android
515 Reports
Zalando – Online fashion - Latest Quality Issues
Android
May 9, 2024
Down. Where is this site going, just to see the men's outfits offered...
Android
May 10, 2024
When you try registration 3x and never once fail then you give up, uninstall the apk and give the unit
Android
May 10, 2024
Still waiting to be reimbursed after more than two weeks have passed since my returned item arrived at their facility. Customer service stopped responding to my emails, and calling them led nowhere. Dont't recommend.
Android
May 10, 2024
I don't know about others, but for a few months I can't make a return in the app, message- technical error, packages sent back and the data for handwritten return don't count, after interfering with the zalando service, only then can you settle the matter and wait another days for the money to be returned to your account. The application was uninstalled and reinstalled, I am waiting for the next possible returns and see if it helped. Besides, I have never had any objections to this store before. Best regards
Android
May 10, 2024
I have a huge problem with my last card which was clear opened and there are missing articles
Android
May 10, 2024
Zalando, they should change the transport company "Celeritas". The company is terrible, you just have to look at the valuations. I've tried to make a return up to 2 times in a row and they say they haven't been able to pick it up because it wasn't there and it's a lie, I work from home. He doesn't know how to call the intercom or contact by phone in case he has problems because he is crippled. What a shame of a company, it's the last order I make at Zalando.
Android
May 10, 2024
Why did you remove the reviews?? For me they were essential for the purchase, now you go blindly, sometimes I just let it go!! The app also works badly, often from the search totally irrelevant garments appear, the sizes almost always not available, almost all items to be purchased from a store with very risen prices, they can be found on other sites at much lower prices, never a discount, I really don't understand why this obvious worsening.
Android
May 10, 2024
The comeback is awful: manual entry in the length code app , before that: in the pre-program, select "return" which is directed to enter through Smartpost Itella by moaning to enter by hand the door code where there are no dimensions on the label ( parcel dimensions again somewhere app ) is not automatically set. Thanks to the Smartpost Itella girl during the call-consultation helped to make the right door big to return the shipment. The first time to return via Smartpost Itella took about 20 minutes.
Android
May 11, 2024
Order paid but not received
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando.

We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience.

••• Style that’s as unique as you •••
- Explore options with a focus on sustainability
- Follow fashion experts to see how they style their outfits
- Follow brands to see more from them first, including new items and collections

••• Get inspired and never miss a trend •••
- Stay up to date with news and trends from fashion experts and brands
- Discover collections and lines from a wide range of designer brands
- Stay up to date with sales, discounts, promotions and discount codes

••• Fashion pieces for every style •••
- Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions
- Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids
- Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more

••• Simple and safe shopping •••
- Free returns so you can try your look on at home first
- A variety of choices and easy ways to pay

••• We love hearing from you •••
- Stay in touch and connect with us on Facebook: facebook.com/zalando
- Show us your unique style on Instagram: instagram.com/zalando
- Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk

Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de

App permissions
- Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more.
- Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data.
- Camera: Necessary to use the photo search and barcode scanner functionalities.

You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. 

ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations.  Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas.

By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice.  If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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