57
fair
ZARA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
258 Reports
258 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
86 Reports
86 Reports
User Feedback
25%
iOS
86 Reports
86 Reports
75%
Android
258 Reports
258 Reports
ZARA - Latest Quality Issues
iOS
May 16, 2024
Zara online chat is terrible
The app keeps crashing and the messages don't get delivered. The chat is waste of time
iOS
May 16, 2024
The app won't let me add my address to place an order
At the moment of entering the data of my address I get an error, I have no idea why it is
Android
May 16, 2024
The most unethical app. Don't have exchange option and can only return items. Then they take more than a month to refund the money that too after deducting a certain amount
iOS
May 16, 2024
Express delivery does not work
Very disappointing. Paid a lot of money for express delivery that the order arrives on Tuesday. On Thursdays, the delivery has still not taken place. Nice surprise before the holiday, when you have no alternative on the last day. I don't understand why you give an express delivery promise if you can't keep it and the goods are 3(!) days later, i.e. later than the normal order
iOS
May 17, 2024
Returns & manager of chadstone.
I went to swap a white singlet top $17.95 from a medium to a large size because it didn't fit. It wasn't tried on until a bit later after my purchase but it got a bit colder & I needed to wear it. There was an identical one & the same price. The store manager would not let me swap it because it was 2 weeks past the return date. She said it wasn't exactly identical and it's their policy. I find this very petty and unfair. I was extremely polite the whole conversation. I even offered to buy something more expensive if I could have a credit. I was left feeling so unheard or seen. I had presumed at least a month for a return was acceptable as most places have this but found out it's 2weeks. The money isn't the point it's the … I don't care feeling I got.
Android
May 17, 2024
I had put a bunch of products in my shopping cart, without logging in. When I tried to make the payment and then I had to log in, the cart went to zero. 😔For the rest of the experience I would have given 4 stars.
iOS
May 17, 2024
Placing an order has never been so hard
The order could not be placed in the browser on the phone (the save/next button disappeared) so I downloaded the app. I wanted it to be delivered to a specific parcel machine. It took me 15 minutes to pick it up... The app kept downloading only the nearest pickup points according to my location, but I wasn't at home at the moment... When I entered the street, nothing changed, only the nearest points. I had to turn off the location so that I could search for anything. At the same time, the first time I entered the wrong street, after entering the second time it still showed me the results for the first one. I had to close the app and open it again, drama
Android
May 17, 2024
When I try to log in and I don't remember the password, it doesn't send me the email to change it because???
iOS
May 17, 2024
Worst App
Hangs up all the time, you can't click on anything anymore, just annoying
ZARA - Product Description
Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store. Woman: You will find the following categories of clothing and accessories available for women at Zara: - Shirts - T-shirt/Bodysuits - Tops - Sweatshirts - Skirts - Pants - Jeans - Shorts - Coats - Shoes - Bags - Swimwear - Accessories - Lingerie - Beauty - Fragrances - Basics - Complete Looks - Suits Man: The Zara collection for men includes: - Basics - Pants - Cargo/Parachute - Jeans - Jackets/Overshirts - Sweatshirts - T-shirts - Shirts - Polos - Shorts - Sweaters/Cardigans - Suits - Overcoats - Sportcoats/Blazers - Shoes - Bags/Backpacks - Accessories - Fragrances Kids: A selection of clothing, accessories, and shoes for: - Girl: 6-14 years - Boy: 6-14 years - Baby Girl: 9 months-6 years - Baby Boy: 9 months-6 years - Newborn: 0-12 months The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly. In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app. Other features of the Zara app are: - Favorites: use your favorites list to save all the clothing and accessories that you like. - Order tracking and easy, intuitive, and fast returns. Track your order every step of the way. - Locate the Zara store nearest you. - Activate notifications and receive information about new arrivals, releases, special collections... Store mode - Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience. Zara QR: Use your QR code in the Zara app to: - Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt. - Make returns in the store, online as well as in-store purchases. - Pick up all your online orders in the store.
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