52
fair
Zipcar: cars on-demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
49 Reports
49 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
18 Reports
18 Reports
User Feedback
27%
iOS
18 Reports
18 Reports
73%
Android
49 Reports
49 Reports
Zipcar: cars on-demand - Latest Quality Issues
iOS
May 3, 2024
UNRELIABLE !!!!!
ZIP CAR IS THE ABSOLUTE WORSE I BOOKED MULTIPLE VEHICLES WITH ZIP CAR AND HAD NO ISSUE THEN THEY STARTED RENTING VEHICLES THAT WERE NEVER THERE THE FIRST TIME I WAS UNDERSTANDING THEN IT KEPT HAPPENING THEY KEPT RENTING VEHICLES AND SAYING THAT IT WAS IN ONE LOCATION AND WAS NEVER THERE THEN THEY WOULD SAY IM SO SORRY FOR THE INCONVENIENCE BUT THE VEHICLE IS ACTUALLY NO WHERE NEAR YOU THAT IS COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE I SWEAR TO GOD DO NOT BOOK WITH THEM AND I WILL BE BRINGING THIS TO ZIP CAR CORPORATE THIS COMPANY IS THE WORST!!!
Android
May 3, 2024
There are no cars available at the locations, if you have great luck then you might get the option to book the car but eventually, you will see there are no cars and your booking has been cancelled without informing you. I have had this experience for more than one time. If you are 1 minute late they will charge $50, but if you don't see a car on time coming from maintenance they will say "Let me give you credit for 30 min but we don't care about your time even if you have a membership with us."
iOS
May 4, 2024
Unable to reopen account
Unfortunate experience, after being a loyal customer with Zipcar and relying on its services to transport my children to school & my sick grandma to and from appointments, there are times were I brought reservations a little bit past the drop off time. However, being a customer that has spent over $6,000 using the service, I would've hoped to receive better customer service when attempting to reopen my closed account. The team is not offering any type of way for me to reopen my account, they blankly tell me it's permanent and I should consider other car sharing options. Highly disappointing, and I wish there was a way for members to have their account closure reconsidered in a more generous way. I wish Zipcar could give my family another chance at having reliable transportation.
Android
May 4, 2024
Absolute trash, please rather go to the filthiest local car rental if you want less stressful rental. Zipcar prices are anyway not cheaper. Now to the app: Bluetooth usually doesn't connect to the car, so you find yourself standing with all your gear, freezing fingers and cranky partner in front of the car. Now you think they have call center support for that? 15min queue even with priority access while you're on a trip after identifying you with phone number and drivers license. HORRIBLE!!!
Android
May 4, 2024
App is broken. I tried to search for a car in a specific time. But the search reverts to the "nearby now" option. Really annoying. I almost reserved the car at the wrong time not being aware that it did that. Glad I double-checked
Android
May 4, 2024
Don't use this service beware. You will get over charged for returning a vehicle in a spot that isn't available to park even though you call support and let them know what is happening. The support team doesn't know anything and says you have to respond to an email to get an expert to look over our go over the extra charges on the account and there unable to do so on the phone. The support did I even took the car miles away which I stayed local to my area
iOS
May 7, 2024
SCUMMERS
scammers. After you send the documents and they confirm them, they ask you to pay a one-time fee. you do it. and then they again ask you to send you some documents. If you refuse to send anything again, you are told that you will not receive your £15. It's good that there is a chargeback.
iOS
May 8, 2024
Disaster
What a horrible horrible experience this company provides. Nickel and diming all the way and not even providing and people to pick up the phone on their “help line”.
Android
May 10, 2024
flex is fake
Zipcar: cars on-demand - Product Description
With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Gas, mileage, dedicated parking, and insurance options* are included in every reservation. *See web site for details Download the app now. The open road awaits! 9 GREAT THINGS MEMBERS CAN DO WITH THE APP: 1) Reserve a Zipcar by the hour or day 2) Choose from a variety of vehicles—sedans, hybrids, vans, and more 3) Sort cars by available time, make, and model 4) View your upcoming reservations 5) Get directions to your Zipcar 6) Easily locate your reserved Zipcar by honking its horn 7) Unlock and lock your Zipcar 8) Tap to speak to the friendly local Zipcar team 9) Change, extend, or cancel reservations on the go ABOUT ZIPCAR Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com. NOT A MEMBER YET? Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com. WHAT NOW? Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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